myCGS Availability
myCGS will generally be available 24 hours a day, seven days a week. However, access to myCGS does not guarantee that all functions will be available. Refer to the availability times below for times when each function is available. myCGS scheduled maintenance times are also listed below.
Function | Available Times (Monday – Friday) |
---|---|
Claims Data | 6:00 a.m. - 7:00 p.m. ET |
Remittances | 6:00 a.m. - 7:00 p.m. ET |
Beneficiary Eligibility | 24/7 except during established myCGS and CMS scheduled maintenance |
Financial Data | 6:00 a.m. - 7:00 p.m. ET |
If scheduled myCGS maintenance is required, it will be performed during the times listed below:
- Monday - Friday: 6:00 a.m. - 8:00 a.m. ET
- Saturday - Sunday: You may be able to login to myCGS; however, access to individual functions may not be available
- Sunday: 5:00 p.m. - 10:00 p.m. ET
Our goal is to avoid any service interruptions during normal operating hours. However, unscheduled maintenance may be necessary in order to immediately address systems security threats or performance issues. When you access myCGS and it is not available, you should see a page that indicates maintenance is in progress.
Also, refer to the myCGS Status Page for updates known issues.