myCGS User Manual
myCGS is generally available 24 hours a day, seven days a week. However, access to myCGS does not guarantee that all functions will be available. Details are noted on the Support tab.
Refer to the table below for times when each function is available.
If scheduled myCGS maintenance is required, it will be performed during the times listed below:
- Monday - Friday: 6:00 a.m. - 8:00 a.m. ET
- Saturday - Sunday: You may be able to login to myCGS; however, access to individual functions may not be available
- Sunday: 5:00 p.m. - 10:00 p.m. ET
Our goal is to avoid any service interruptions during normal operating hours. However, unscheduled maintenance may be necessary in order to immediately address systems security threats or performance issues. When you access myCGS and it is not available, you should see a page that indicates maintenance is in progress.
If you need technical assistance with myCGS, please contact the EDI Help Desk:
Line of Business | Phone Number |
---|---|
Home Health & Hospice |
877.299.4500, Option 2 |
Part A |
866.590.6703, Option 2 |
Part B |
866.276.9558, Option 2 |
Also, refer to the myCGS Status Page for reported issues and updates.