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myCGS Status

Below is a list of known issues that users have experienced in myCGS. Please refer to this page for workarounds and resolutions to myCGS issues.

Date Reported Issue Details Workaround Status Date Resolved

12.02.2024

Intermittent Outage

Users are intermittently unable to access the portal.

     

07.09.2024

Intermittent Outage

July 2024 remits for Part A & HHH are currently unavailable. We are working quickly to get them restored for you.

 

Resolved

07.17.2024

07.09.2024

Intermittent Outage

AT&T outage that prevented MFA text codes from being delivered.

 

Closed

07.09.2024

07.08.2024

Intermittent Outage

Unable to login to the myCGS system.

 

Closed

07.08.2024

04.01.2024

Intermittent Outage

Portal functions are experiencing connectivity issues. Users are unable to access any functions that interact with HETS or CMSNet.

 

Closed

04.02.2024

07.20.2023

Intermittent Outage

We are currently experiencing an intermittent outage with myCGS that may affect your ability to log-in. If you are able to log-in, the outage may cause your connection to drop. We are working to restore service and apologize for the inconvenience.

 

Closed

07.21.2023

04.06.2023

Accessing Fields on the Redeterminations Form

When accessing the Redeterminations form from the Detailed Claims Status Information page on the CLAIMS tab, you may find some of the fields grayed, preventing you from adding required information to the form.

Until this is corrected, please access the Redeterminations form from the FORMS tab in myCGS. Pay special attention when completing the required fields, as some will not auto-populate like it does when accessing the form from the CLAIMS tab.

   

12.28.2022

myCGS Email Delay

myCGS users may experience a delay in receiving Multi-factor Authentication (MFA) codes via email due to a network issue. Users can receive MFA codes via text and Google Authenticator with no delay. We apologize for the inconvenience.

 

Closed

12.30.2023

11.21.2022

 

myCGS is currently unavailable. We are working to restore service and apologize for the inconvenience.

 

Closed

11.21.2022

11.15.2022

 

myCGS users may experience a delay in receiving MFA codes via email due to a network issue. Users can receive MFA codes via text and Google Authenticator with no delay. We apologize for the inconvenience.

 

Closed

11.16.2022

07.22.2022

RSNAT prior authorization

Attention RSNAT myCGS Portal Users: Although PTAN information is not required in the section "Certifying Physician Information" on the prior authorization form to submit your RSNAT prior authorization request, we have found that to process requests through the portal you will need the PTAN information. This is temporary and CGS is aware of the issue. It will be resolved by 7/29. If you do not know the PTAN information you still can submit your requests via fax or mail.

 

Closed

07.29.2022

03.02.2022

Date of Death

If a Medicare patient is deceased and the date of death is not displayed in myCGS, it's because the date of death has not been verified through the Social Security Administration (SSA).

Please have the patient's representative contact the SSA at 1.800.772.1213.

   

01.18.2022

myCGS Remittance Advices

Currently some myCGS users are experiencing technical difficulties with viewing and/or printing remits from the J15 myCGS portal. Please check your web browser and Adobe to ensure you are using the most updated versions.

N/A    

10.04.2021

Eligibility unavailable for subsequent inquiries

Users are unable to retrieve eligibility information for additional beneficiaries after an initial search. We continue to work with the responsible party to resolve the issue.

N/A

Closed

10.06.2021

Updated 12.02.24

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