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myCGS Status

Below is a list of known issues that users have experienced in myCGS. Please refer to this page for workarounds and resolutions to myCGS issues.

Date Reported Issue Details Workaround Status Date Resolved
06.09.2025 Claim Status Users are unable to perform Part A or Part B Claims Status Lookups   Closed 06.09.2025
12.23.2024 Some HHH providers may not have access to claim status information. Home health and hospice providers who have alpha-numeric PTANs may not be able to view claim status at this time. We are working to resolve this issue.   Closed 04.05.2025
12.02.2024 Intermittent Outage Users are intermittently unable to access the portal.   Closed 12.02.2024
07.09.2024 Intermittent Outage July 2024 remits for Part A & HHH are currently unavailable. We are working quickly to get them restored for you.   Resolved 07.17.2024
07.09.2024 Intermittent Outage AT&T outage that prevented MFA text codes from being delivered.   Closed 07.09.2024
07.08.2024 Intermittent Outage Unable to login to the myCGS system.   Closed 07.08.2024
04.01.2024 Intermittent Outage Portal functions are experiencing connectivity issues. Users are unable to access any functions that interact with HETS or CMSNet.   Closed 04.02.2024
07.20.2023 Intermittent Outage We are currently experiencing an intermittent outage with myCGS that may affect your ability to log-in. If you are able to log-in, the outage may cause your connection to drop. We are working to restore service and apologize for the inconvenience.   Closed 07.21.2023
04.06.2023 Accessing Fields on the Redeterminations Form When accessing the Redeterminations form from the Detailed Claims Status Information page on the CLAIMS tab, you may find some of the fields grayed, preventing you from adding required information to the form. Until this is corrected, please access the Redeterminations form from the FORMS tab in myCGS. Pay special attention when completing the required fields, as some will not auto-populate like it does when accessing the form from the CLAIMS tab.    
12.28.2022 myCGS Email Delay myCGS users may experience a delay in receiving Multi-factor Authentication (MFA) codes via email due to a network issue. Users can receive MFA codes via text and Google Authenticator with no delay. We apologize for the inconvenience.   Closed 12.30.2023
11.21.2022   myCGS is currently unavailable. We are working to restore service and apologize for the inconvenience.   Closed 11.21.2022
11.15.2022   myCGS users may experience a delay in receiving MFA codes via email due to a network issue. Users can receive MFA codes via text and Google Authenticator with no delay. We apologize for the inconvenience.   Closed 11.16.2022
07.22.2022 RSNAT prior authorization Attention RSNAT myCGS Portal Users: Although PTAN information is not required in the section "Certifying Physician Information" on the prior authorization form to submit your RSNAT prior authorization request, we have found that to process requests through the portal you will need the PTAN information. This is temporary and CGS is aware of the issue. It will be resolved by 7/29. If you do not know the PTAN information you still can submit your requests via fax or mail.   Closed 07.29.2022
03.02.2022 Date of Death If a Medicare patient is deceased and the date of death is not displayed in myCGS, it's because the date of death has not been verified through the Social Security Administration (SSA). Please have the patient's representative contact the SSA at 1.800.772.1213.    
01.18.2022 myCGS Remittance Advices Currently some myCGS users are experiencing technical difficulties with viewing and/or printing remits from the J15 myCGS portal. Please check your web browser and Adobe to ensure you are using the most updated versions. N/A    
10.04.2021 Eligibility unavailable for subsequent inquiries Users are unable to retrieve eligibility information for additional beneficiaries after an initial search. We continue to work with the responsible party to resolve the issue. N/A Closed 10.06.2021

Updated 06.09.2025

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