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myCGS Status

Below is a list of known issues that users have experienced in myCGS. Please refer to this page for workarounds and resolutions to myCGS issues.

Date Reported Issue Details Workaround Status Date Resolved
07.07.2026 Limited Functionality Part A Users are unable to view Claim Status, Cash Flow Snapshot, and DEMO data N/A Closed 07.07.2026
07.06.2026 Limited Functionality Part B Users unable to view DEMO data N/A Closed 07.13.2026
07.01.2026 Limited Functionality Users are having issues with submitting appeals. N/A Closed 07.01.2026
06.19.2026 Limited Functionality Users are unable to perform Overpayment data lookups. Closed 06.20.2026
06.18.2026 Limited Functionality Part B users can't perform claim status, payment floor, payment history, or ACO searches. N/A Closed 06.18.2026
06.11.2026 Limited Functionality Users are unable to perform Part A Claims Status Lookups. Part A users are unable to view Payment Floor data and Payment History data. Part A users are unable to perform ACO searches.   Closed 06.11.2026
05.11.2026 Check Amount Users are unable to view last 3 check amounts   Open  
04.16.2026 Part B ACO and DEMO lookups Users are unable perform Part B ACO and DEMO lookups.   Closed 04.17.2026
03.17.2026 Claim Form Field Issue There is an issue with the city name fields for the provider and the bene on the claim form. If there is a two name city (like North Point) the error is posting on the space between the names.  As a work around, remove the space between the 2 words.    
09.29.2025 Overpayment Data Unavailable Users are unable to view overpayment data information. CGS is working with the appropriate group to resolve this issue.   Closed 09.29.2025
09.05.2025 Limited Functionality  For Part B, Users are unable to view Claims Status Lookups and Cash Flow Snapshot information. We are working to resolve this issue.   Closed 09.05.2025
08.13.2025 System Latency Some myCGS users may experience system latency. We are working to resolve this issue.    Closed 08.13.2025
06.09.2025 Claim Status Users are unable to perform Part A or Part B Claims Status Lookups   Closed 06.09.2025
12.23.2024 Some HHH providers may not have access to claim status information. Home health and hospice providers who have alpha-numeric PTANs may not be able to view claim status at this time. We are working to resolve this issue.   Closed 04.05.2025
12.02.2024 Intermittent Outage Users are intermittently unable to access the portal.   Closed 12.02.2024
07.09.2024 Intermittent Outage July 2024 remits for Part A & HHH are currently unavailable. We are working quickly to get them restored for you.   Resolved 07.17.2024
07.09.2024 Intermittent Outage AT&T outage that prevented MFA text codes from being delivered.   Closed 07.09.2024
07.08.2024 Intermittent Outage Unable to login to the myCGS system.   Closed 07.08.2024
04.01.2024 Intermittent Outage Portal functions are experiencing connectivity issues. Users are unable to access any functions that interact with HETS or CMSNet.   Closed 04.02.2024
07.20.2023 Intermittent Outage We are currently experiencing an intermittent outage with myCGS that may affect your ability to log-in. If you are able to log-in, the outage may cause your connection to drop. We are working to restore service and apologize for the inconvenience.   Closed 07.21.2023
04.06.2023 Accessing Fields on the Redeterminations Form When accessing the Redeterminations form from the Detailed Claims Status Information page on the CLAIMS tab, you may find some of the fields grayed, preventing you from adding required information to the form. Until this is corrected, please access the Redeterminations form from the FORMS tab in myCGS. Pay special attention when completing the required fields, as some will not auto-populate like it does when accessing the form from the CLAIMS tab.    

Updated: 08.03.2026
Reviewed: 08.03.2026

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