myCGS Status
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myCGS Status

Below is a list of known issues that users have experienced in myCGS. Please refer to this page for workarounds and resolutions to myCGS issues.

Date Reported Issue Details Workaround Status Date Resolved

12.16.20

Error Message

The following message may display after the MFA code is entered. This is related to an issue with Google. This is not a myCGS issue.

Error Message: Information about to submit is not secure, because the site you are about to submit is insecure. The portal locks the user out for 30 minutes.

Users will need to update their Google Chrome browsers to the latest version to resolve the issue.

Open

 

10.01.20

Appeals Information not available

myCGS users are currently unable to view appeals information via the claims status screen in myCGS. The message "Unable to retrieve data at this time, please try again later."

NA

Closed

10.01.20

Updated 12.16.20

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