User ID Disabled
CMS and CGS are dedicated to keeping your information safe. To achieve this, access to myCGS must be limited to users who use the system on a regular basis.
As a result, a User ID will be disabled when it has not been used in 30 days. For this reason, CGS recommends that all Provider Administrators and all Provider Users sign into myCGS at least once every two weeks.
- If you are a Provider User, contact your Provider Administrator if your User ID is disabled.
- The Provider Administrator can unlock the account from the "Admin"tab and the "User Listing" sub-tab.
- Locate the user on the "Provider User Listing" page.
- Under the "Action" column, click on the gear icon on the line of the user.
- Select "Unlock" to re-establish the user's access.
- If you are one of multiple Provider Administrators and your User ID is disabled, check with another Provider Administrator for assistance. If you are the only Provider Administrator, please contact the EDI Help Desk for assistance.
Disabled IDs that are not used will eventually be terminated for inactivity. If the terminated ID belongs to a Provider Administrator, not only will that ID be terminated, but so will all User IDs assigned by that Provider Administrator. (To avoid this, please be sure to have multiple Provider Administrators on the account.)
- Provider Administrators and Provider Users must register for myCGS again using a new Username.
- Under the My Account tab, go to myProviders and click the "Add a Provider" button to add provider accounts. (Refer to the My Account section below for additional information.)
CGS encourages more than one Provider Administrator.