Inbox Filtering
As a user opening the Messages tab, the “Submitted By” field will be prepopulated with the user’s name and only pull messages submitted by that user:
You can search other users’ messages by typing in their name and hitting “Submit”. Any active or disabled users within your NPI/PTAN will auto populate for easy selection.
Clearing this field and hitting search will pull all messages submitted by any active, disabled, or deactivated users under your NPI/PTAN
Inbox Filtering is available to allow you to search your inbox for a specific message or letter*. You may filter your inbox by:
FILTER OPTION | DESCRIPTION |
---|---|
Date of Submission Range | Allows you to filter up to 90 days at a time. |
ADR Type | Filter based on Non-Med ADR, MED ADR, and PA ADR |
ADR Claim Number | Filter by the ADR Claim Number |
Submitted By | Filter by the individual who submitted the form, message, etc. |
Medicare ID | Filter based on the patient's Medicare Beneficiary Identifier (MBI) |
Last Name | Filter based on the last name of the patient |
Status | Status of the ADR or Form that was submitted |
Decision | Filter based on the decision made on the item submitted. |
UTN | Filter based on the UTN (Unique Tracking Number) |
Claim Number | Filter by the Claim Number |
Bene DOB | Filter based on beneficiary’s date of birth |
Submission ID* | Search for a specific submission ID assigned to a request submitted through myCGS |
Once you have placed the data you would like to search for in the filter please click “Search”.
NOTE: Confirmation messages for Claim Inquiries you submit are not available when you filter by MBI or Claim Number; however, the confirmations can be found in the Claim Inquires inbox folder. Also, when in the ADR folder, you can filter by those related to MR and unrelated to MR; in addition to those related to the Prior Authorization (PA) program.