Responding to Requests for Additional Documentation
The myCGS web portal allows you to respond to our additional documentation request (ADR) letters directly from your MR Dashboard and Claims tab.
MR Dashboard:
If you have a pending ADR on your MR Dashboard, simply click on the 'Submit Documents' icon, which will connect you directly to the MR ADR Form.
You can also access the form from the 'Detailed Claim Status Information' page by clicking the 'Submit Document' button.
For your convenience, the MR ADR form will auto-populate with information in most of the required fields.
Claims Tab:
When checking the status of your claims from the Claims tab, if you see a claim pending awaiting response to an ADR letter, you can respond by selecting the 'Submit Documents' button located at the bottom of the page.
To save you time, the form will auto-populate with information in most of the required fields.
When claims are pending due to an ADR, do not use the 'Ask a Question' button, as it will not route the documentation you attached to the pending claim.