Adding New Users
New users may send requests to be added to an account. (Refer to the My Account section under myProviders for more information.) Provider Administrators may also add new users to the account. Each user must have a unique User ID and password. The User ID must be created with the user’s actual first and last name. Generic first and last names are not permitted. User IDs and passwords should never be shared.
Examples of unacceptable user names:
- Front Desk
- Account Coordinator
- Billing Department
To add a new user:
- Scroll to the bottom on the page and select the "Add New User" button.
- Complete the Create New User form.
- Enter the user's FIRST and LAST name.
- Create and enter a temporary password for the new user. Then confirm the temporary password.
- Under the Permissions section, identify the tabs/functions you, as the Provider Administrator, want the new user to access. Selecting the "Admin" box allows the user to have full Provider Administrator access under the account.
- Identify the new user's business type: provider, billing service, or clearinghouse.
- Verify information entered is correct. Click the "Submit"button.
- The user information will display on the "New User Created" screen to share with the new user. Also, share the temporary password you created. The new user will be prompted to change the password during the registration process.