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CGS Administrators, LLC Privacy Statement

Last reviewed: 02.11.2026

As a CMS contractor, we are required to comply with CMS's Contractor Website Standards and Guidelines.

  • The privacy of our customers is important to CGS Administrators, LLCs. We understand that visitors to cgsmedicare.com need to be in control of their sensitive personal information.
  • You do not have to give us sensitive personal information (social security numbers, tax identification numbers, beneficiary numbers, claim information, etc.) to visit cgsmedicare.com. If you choose not to provide sensitive personal information, you can still visit cgsmedicare.com pages.
  • We will collect identifying information, such as your name, e-mail address, physical address, and any other identifier unique to you, only if it is specifically and knowingly provided by you.
  • Identifying information collected will be used only in connection with cgsmedicare.com, or for such purposes as are described at the point of collection.
  • All non-personally identifying information is collected for statistical purposes only. CGS Administrators, LLC performs analyses of user behavior in order to measure customer interest in the various areas of our site. CGS Administrators, LLC also reports Web site inquiries as official written inquiries as required by CMS regulations in the Medicare Carriers Manual, Part II, Sections 5104, 5105 and 5106.
  • CGS Administrators, LLC will protect all sensitive personal information and identifying information that you share with us through cgsmedicare.com. CGS Administrators, LLC does not disclose, give, sell, or transfer any information to anyone outside of CGS Administrators, LLC. If we share demographic information with anyone outside of CGS Administrators, LLC, we will give aggregate information only.
  • While CGS Administrators, LLC will make every attempt to protect sensitive personal information that you may share with us, using cgsmedicare.com to submit inquiries is not secure against interception. If your communication requires you to include sensitive personal information, you may want to send it by postal mail instead.
  • CMS would like to receive your comments and questions about this Internet Privacy Policy. Visit our Online Help Centers to address your comments and questions regarding this policy:

    Administrators, LLC may occasionally update this policy. Notice of revisions will be posted here.

We want to be very clear: We will not obtain identifying information or sensitive personal information unless you choose to provide such information.

When You visit any website, whether our website or some other website, its server may generate a piece of text known as a "cookie" to place on your computer. The cookie allows the server to "remember" specific information about your visit while You are connected. The cookie makes it easier for You to use the dynamic features of Web pages. Cookies from the Site collect information only about your browser's visit to the Site. They do not collect personal information about You. If You do not wish to have cookies placed on your computer, You can disable them using your Web browser. If You opt out of cookies, You will still have access to all information and resources on the Site. Instructions for disabling or opting out of cookies in the most popular browsers are located on the USAGov websiteExternal Website. Please note that by opting out of cookies, You will disable cookies from all sources, not just from the Site.

CGS Administrators, LLC, the owner of this site, may monitor, record, and audit your system usage, including usage of personal devices and email systems for official duties or to conduct HHS business. Therefore, you have no reasonable expectation of privacy regarding any communication or data transiting or stored on this system. At any time, and for any lawful Government purpose, the government may monitor, intercept, and search and seize any communication or data transiting or stored on this system. Any communication or data transiting or stored on this system may be disclosed or used for any lawful Government purpose.

Contacting the Privacy Office

Contact our Privacy Officer for any privacy questions or to report privacy concerns. You may contact the CGS Privacy Officer at 615.782.4568 or by writing to the following address:

CGS Administrators, LLC
26 Century Blvd STE ST610
Nashville, TN 37214-3685
Attention: Privacy Officer

For more information regarding instances where we collect your information, see our myCGS portal privacy policy.

Updated: 02.11.2026

26 Century Blvd Ste ST610, Nashville, TN 37214-3685 © CGS Administrators, LLC. All Rights Reserved