Green Mail
myCGS allows Provider Administrators to select the Green Mail option, which is a function that allows myCGS users IMMEDIATE access to correspondence sent from CGS.
This includes:
- Additional Documentation Requests (ADRs) for medical records and other documentation (pre- and post-pay)
- Requests for information to complete processing of pending claims
- Unfavorable and partially favorable decisions on redeterminations
- Reopening correction letter
- Claim dismissal letters
- Letters identifying changes to beneficiary records
- And MANY more!
Notification is delivered to the myCGS Messages tab of users registered under a specific PTAN/NPI combination. To ensure you receive the notification, users are also sent an email to the registered email address, informing them that notification has been delivered to the myCGS inbox.
Options for Green Mail are:
- Opt IN: Correspondence will be sent via Green Mail (myCGS inbox)
- Opt OUT: Correspondence will be sent via Green Mail (myCGS inbox) AND hardcopy (via US Mail.)