Roles
myCGS users may have one of two roles: A Provider Administrator or a Provider User.
Provider Administrator
The first person who registers a provider's PTAN/NPI combination is considered the Provider Administrator. Provider Administrators will have access to all tabs and functions within myCGS. This person is responsible for maintaining the portal for the PTAN/NPI combination, which includes registering, granting permissions for, and deleting users.
NOTE: We suggest there be at least two Provider Administrators established for each provider office. This is especially important in the event a Provider Administrator is unable to log into myCGS on a regular basis or leaves the practice. If this happens and no one is assigned the role as an additional Provider Administrator, all established Provider Users may risk being deleted.
Provider User
Provider Users are established by the Provider Administrator and are granted rights to some/all tabs within myCGS. Those tabs for which Provider Users have not been granted access will be grayed out and will not be accessible. If you need access to tabs that are grayed out, you must request access from your Provider Administrator. (CGS does not determine access or security for Provider Users.) This is done under the My Account tab, myProviders sub-tab. (Refer to the My Account section below.) There is no limit to the number of Provider Users that can be established under the Provider Administrator.