Viewing Messages
You can change the columns that appear in your Message inbox.
Your inbox will default to a date sort so that all messages are in order by date of receipt. You may change the sort by clicking on the column headers for subject or submission ID.
Your inbox also includes pagination, allowing you to quickly move through multiple pages (located at bottom).
To view a message, click on the link in the "Details" button. A window will open, providing details being the actual correspondence.
Click on the “History” tab to show a list of entries for the history of the correspondence.
Click on “Files” to see a listing of files “You sent us” regarding this correspondence and an option to generate a PDF of “Files generated by your submission”.
If you click on “User entered information in PDF format” you will get a PDF of the following:
To save a step, you also have the option to download a PDF copy of the letter directly from your messages Inbox. Click on the download icon located in the "Submission ID" column.
Either way, a PDF copy of the correspondence mailed to you will display. In some cases, you may be prompted to save a copy of the correspondence before it can be viewed.
NOTE: Messages delivered to all users and Admin's inboxes that include correspondence specific to a particular workload will also be mailed to your office/facility hardcopy if your organization has not opted in for Green Mail.
Messages received as a result of forms submitted to us for processing will have a subject, "Form Received," to advise you that your submission has been received. It will not display a submission ID until one has been assigned by CGS.
Once CGS has assigned the submission ID, you will receive another message with a link, "Secure Form Confirmation," under the "Subject" column. Click on this link to view the message. The message identifies the unique identifier assigned to your request (e.g., Appeal DCN) and includes instructions on how to use the identifier to track the status of your request.