March 3, 2025
myCGS 9.4 Introduces Several New Enhancements—Available Now!
myCGS 9.4 is now available! In this version, we’ve added several enhancements, including a new screen for Provider Outreach & Education (POE) events and workshops, as well as fixes to several known issues.
New Features/Enhancements
- The ADR Select screen now allows you to view your Educational Summary without needing to search for specific ADR cases. To do so, follow these steps:
- Select ADR from the Claims menu.
- Ensure that the correct NPI and PTAN are selected.
- In the Search Option field, select the Educational Summary Only radio button, and press Submit. myCGS will then display any available educational summary based on the NPI/PTAN.
- We have added a new screen to the News & Information menu for Provider Outreach & Education (POE). You can use this page to see a listing of upcoming POE events and workshops.
- We have updated the Overpayment Recovery Form Submission screens to change the name of the “Exit” button. The button is now labeled as the “Cancel” button. This is for consistency across the portal. The button still functions the same way (returns you to the beginning of the form submission process).
- The Offset Request Submission Form now includes an option for a Demand Letter Offset. This option is currently unavailable for use. It is a placeholder option which we will be enabling at a later date.
- The User Permissions screen now gives Designated Approvers (DAs) the option to turn permissions on/off for the Overpayment Recovery Form Submission screen.
- The Change Password screen now includes reCAPTCHA. When you need to change your password, you will need to complete the reCAPTCHA box to continue.
Fixes
- On the Claim Status Detail Information screen and the ADR Detail screen, an extra Denial Code was occasionally appearing on the screen which did not match the claim. This issue has been resolved.
- When attempting to view Crossover Details in certain situations, the Crossover Details popup box was appearing in the background behind another popup screen. This has been fixed.
Do you have an idea that you’d like to see implemented in myCGS? Use the “Feedback” button found in the web portal to let us know!