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January 7, 2022

New Menu Options for Calling Customer Support, Including a Direct myCGS Help Line!

Suppliers, CGS has heard your feedback and updated our Customer Support call menu! We have added three new main menu options (4-6), in addition to the existing options (1-3). The new menu consists of the following:

  1. Eligibility
  2. Claim Information
  3. Prior Authorization
  4. myCGS
  5. General Questions with an NPI
  6. Other Inquiries

Find all the information you need on the Calling Customer Support GuidePDF.

CGS added the "myCGS" option as a direct result of survey feedback, as suppliers requested a faster way for callers to access myCGS-specific customer support agents. We hope you enjoy this new feature, and as always, please complete surveys whenever possible to share your feedback!


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