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CGSConnect

CGS Connect®

Welcome to CGS Connect® for Jurisdiction B! Our unique, concierge-level service provides professional review and evaluation of pre-claim documentation before suppliers submit an initial claim to Medicare.

CGS Connect® offers a broad range of benefits, including

  • Reducing claim denials related to documentation errors
  • Reducing appeals
  • Receiving one-on-one education on correct required documentation submissions

This voluntary program provides suppliers with a higher level of assurance that supporting documentation meets the necessary requirements to process a claim for payment consideration.

How It Works

Clinical reviews of medical records are currently limited to the following policy groups:

Policy Group HCPCS Codes
Ankle Foot Orthoses & Knee Ankle Foot Orthoses (AFOs & KAFOs) L1902, L1906, L1930, L1971, L4350, L4360, L4361, L4386, L4387, L4396, L4397, L4631
Commodes E0163, E0165
Continuous Glucose Monitors (CGMs) E2103, A4239
Continuous Positive Airway Pressure (CPAP) Accessories A7027, A7028, A7029, A7030, A7031, A7032, A7033, A7034, A7044
CPAP Device E0601
Enteral Nutrition B4035
External Infusion Drugs & Pumps J1569, J1575, J2260, J1559, J3285
Glucose Testing Supplies A4233, A4234, A4235, A4236, A4253, A4256, A4258, A4259
Hospital Beds E0260, E0261, E0294, E0301, E0303
Immunosuppressive Drugs J7503, J7507, J7518, J7520, J7527
Knee Orthoses L1833, L1844, L1852, L2397
Lower Limb Prostheses L5700, L5701
Manual Wheelchairs K0001, K0002, K0003, K0004
Nebulizers & Related Drugs J7605, J7606, J7613, J7620, J7626, J7686
Ostomy Supplies A4431, A4434, A5081, A5057
Oxygen E1390 (Initial beneficiary claims only)
Patient Lifts E0630, E1035, E1036
Pressure Reducing Support Surfaces E0194
Respiratory Assist Devices E0470, E0471
Spinal Orthoses L0450, L0451, L0452, L0453, L0454, L0455, L0456, L0457, L0458, L0459, L0630, L0632, L0633, L0634, L0635, L0636, L0638, L0640, L0641, L0642, L0643, L0644, L0645, L0646, L0647, L0651
Surgical Dressings A6010, A6021, A6196, A6197, A6198, A6199, A6203, A6209, A6210, A6211, A6212, A6231, A6232, A6233, A6234, A6235, A6236, A6237, A6238, A6239, A6240, A6241, A6242, A6243, A6244, A6245, A6246, A6247, A6248, A6251, A6252, A6253, A6254, A6255, A6256
Therapeutic Shoes for Persons with Diabetes A5500 (Inserts provided with the A5500 will be included in the review.)
Urological Supplies A4316, A4351, A4352, A4353, A4355

When you request a clinical review through CGS Connect®, our professional Medical Review clinicians will evaluate your pre-claim documentation and provide guidance based on their applied medical knowledge of policy-based requirements. When necessary, the clinician will contact you directly to discuss their evaluation and recommendations. In all cases, you will be provided with documented, detailed feedback regarding your submission. You will then have the opportunity to correct the errors in the documentation (if possible) before submitting the claim for processing. CGS Connect also accepts subsequent submissions for a review after the supplier has had the opportunity to make improvements. Subsequent submissions must be received within 30 days of the initial request.

Timeline

If a supplier requests the documentation review after the equipment has been delivered, CGS will respond in writing within 15 days. CGS will notify whether the documentation is either "supported" or "unsupported," and if "unsupported," they will explain why the documentation didn't meet Medicare guidelines.

If a supplier requests the documentation review before the equipment has been delivered, CGS will respond with a letter within 10 days. For new suppliers to the program, CGS will attempt a phone call for the first "unsupported" decision for each HCPCS code.

If your request is deemed "unsupported," you may provide further documentation and submit a subsequent request. CGS must receive the subsequent request within 30 days of initial request. Please submit all supporting documentation with your subsequent request(s). For subsequent requests, the "supported" or "unsupported" decision will be sent via letter.

Getting Started

To request a professional pre-claim review of your documentation, simply complete the CGS Connect® Request FormPDF. Review the CGS Connect® Request Form InstructionsPDF for submission details.

Additional Information


Note: CGS Connect® is not a prior approval or authorization program. Participation in CGS Connect® does not exempt suppliers from the audit process. Our review and recommendations under the CGS Connect® program are for educational purposes only and do not guarantee payment for services billed. CGS Connect® offers professional evaluation of pre-claim documentation, and it provides individualized education to prevent future documentation-related errors.

Revised: 12.26.24

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