Customer Support Hours of Operation
Customer Support hours are Monday through Friday from 7 am – 4 pm CT (8 am – 5 pm ET).
December 2024 Closures
- December 13 (Training Closure 9:30 am – Noon CT)
- December 24 & 25 (Christmas Eve and Christmas Day)
2025 Closures
Holidays
- January 1 – New Year's Day
- January 20 – Martin Luther King, Jr. Day
- February 17 – President's Day
- May 26 – Memorial Day
- July 4 – Independence Day
- September 1 – Labor Day
- October 13 – Columbus Day
- November 11 – Veteran's Day
- November 27 & 28 – Thanksgiving Holiday
- December 24 & 25 – Christmas Holiday
Training Closure Schedule
Customer Support will close from 9:30 am – noon CT (10:30 am – 1 pm ET) for training on:
- January 17
- March 7 & 21
- April 4 & 18
- May 2 & 16
- June 6 & 20
- July 18
- August 1 & 15
- September 19
- December 5 & 19
The above holiday and training closure dates are subject to change, and Customer Support may also close to observe other federal holidays. Sign up for the electronic mailing list to receive information of any other closings or changes in availability.