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Check here for a status of EDI systems and a log of resolved EDI issues.

Claim Processing Issues LogClaim Payment Alerts

Please reference this page for information about confirmed, system-related issues before you reach out to the Provider Contact Center. Click on the description to view details and check back often for updates that we post when they become available.

Closed issues remain on the active log for approximately 60 days before they move to the resolved issues archive list at the bottom of the page.

If you still have questions please contact the Provider Contact Center or use one of our self-service tools.

Date Reported Description

11.14.2024

Hospice Certifying Physician Claim Edit, Reason Codes 17729 and 17730

08.15.2024

Reason Code U538H: An Eligibility Database (EDB) update that incorrectly identifies some beneficiaries as incarcerated caused the Common Working File (CWF) to reject claims in error.

07.29.2024

Reason Code 32073: A system outage at the Virtual Data Center (VDC) caused home health claims to return to the provider (RTP) in error.

07.03.2024

Reason Codes 326XX: One or more payer only codes may assign to a claim and cause it to return to provider (RTP) in error.

02.14.2024

Reason Code U523A: Some hospice claims rejected in error.

08.01.2023

Reason Code 19963: Some home health claims returned to provider (RTP'd) in error because the corresponding NOA is offline.

01.11.2023

Reason Code 31755: Some home health claims returned to provider (RTP'd) in error.

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