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J15 Home Health & Hospice Customer Service

Customer Service Guide: Information to have at your fingertips before you call.

Phone/FaxPhone / FAX – Various department phone and fax numbers are available here along with the IVR User Guide, Medicare Beneficiary Identifier (MBI) and Name to Number Converter, and myCGS® Web Portal resources.

Phone / FAXPhone / FAX – Various department phone and fax numbers are available here along with the IVR User Guide, Medicare Beneficiary Identifier (MBI) and Name to Number Converter, and myCGS® Web Portal resources.

Mailing AddressesMailing Addresses – Find a complete list of addresses for you to send general correspondence, appeals, medical review additional development requests, cost reports, refund checks and more.

Mailing AddressesMailing Addresses – Find a complete list of addresses for you to send general correspondence, appeals, medical review additional development requests, cost reports, refund checks and more.

Claims Processing Issues Log (CPIL)How Do I…? – Before you call, check for the answers to common questions received by the Provider Contact Center related to appeals, claims, Medicare benefits, myCGS® and more.

How Do I…?How Do I…? – Before you call, check for the answers to common questions received by the Provider Contact Center related to appeals, claims, Medicare benefits, myCGS® and more.

Claims Payment AlertsClaims Payment Alerts – Stay informed of system related issues that may affect the processing of your claims.

Claims Payment AlertsClaims Payment Alerts – Stay informed of system related issues that may affect the processing of your claims.

CalendarHours of Operation – View the Customer Service hours of operation and closure schedule.

Hours of OperationHours of Operation – View the Customer Service hours of operation and closure schedule.

FAQsFAQs – Find answers to the most frequently asked question covering a variety of topics.

FAQsFAQs – Find answers to the most frequently asked question covering a variety of topics.

Education & ResourcesEducation & Resources – A direct link to educational resources and materials that will assist with successfully billing home health and hospice Medicare claims.

Education & ResourcesEducation & Resources – A direct link to educational resources and materials that will assist with successfully billing home health and hospice Medicare claims.

People with MedicarePeople with Medicare – Resources for Medicare Beneficiaries

People with Medicare

Updated: 07.15.2025

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