CGS Customer Experience
We believe healthcare administration should be easy, consistent, and transparent. We simplify the system and deliver valuable solutions that IMPACT lives.
Help improve our website, portal and other services by providing your valuable feedback in our various satisfaction surveys:
Survey Feedback | Solution | Date Implemented |
---|---|---|
Providers would like a better way to filter the myCGS Inbox |
Refreshed the myCGS Messages Tab to allow providers to drill down into their messing based on the following criteria:
|
January 2024 |
Providers are not sure which Medicare Administrative Contractor (MAC) website to search. |
We added more information about MAC jurisdictions to the CGS Medicare Home page to help visitors find the correct MAC for their jurisdiction and line of business. |
January 2024 |
Providers were unable to take the survey due to the survey not displaying as often. |
Updated the Overall Site Survey Display Sample Rate to pop up for 100% of participants who have not taken a survey in the last 14 days. |
January 2024 |
Providers confused on how to take the CSR / IVR survey. |
We created a how to guide on taking the CSR / IVR surveys to provide some ease of burden on our providers. |
January 2024 |
Let me look at the info before you make me take a survey. |
Updated the Survey Creative to allow users to complete their tasks before taking the survey. Once the user is finished with their task they can close out the window/tab and the survey will pop for them to take. |
August 2023 |
Would like to be able to save Forms and come back to update them later. |
Deployed the feature for Saving Redeterminations in PTA. |
July 2023 |
Would like to be able to save Forms and come back to update them later. |
Deployed the feature for Saving Redeterminations PTB and HHH. |
June 2023 |
Please add more reason codes to HHH Reason Code Search and Resolution. |
CGS has been adding new codes as we get them. |
June 2023 |
Unable to view account admin at login. |
Deployed updated to allow users to see account admin at login. |
March 2023 |
Unable to see future payments. |
Deployed update to correct issue where providers were unable to see future payments on the Financial Tab. |
March 2023 |
Unable to view account admin at login. |
Deployed updated to allow users to see account admin at login. |
March 2023 |
LCD/NCD able to search by DATE newest and any updated items. |
Added a downloadable Excel file that users can sort/filter to the LCDs/Medical Policies webpage. |
February 2023 |
Users were not receiving their MFA codes in a timely manner via email or text. Many did not know about using Google Authenticator for fast easy logins to myCGS. |
Created a user-friendly video instructing users on installing and using Google Authenticator. |
January 2023 |
Unable to save Incomplete Forms. |
Turned on saving for PA RSNAT. Forms had the save button added and saved forms can be viewed within the Inbox Tab. |
January 2023 |