Home Health & Hospice Customer Service Phone / Fax
Providers are required to use self-service technology, such as the Interactive Voice Response (IVR) system or the myCGS web portal to access claim status and beneficiary eligibility information. Customer Service Representatives (CSRs) will refer providers to these resources when calling for claims status or eligibility information. Exceptions will be made if you experience technical difficulties.
- Interactive Voice Response (IVR) User Guide
1.877.220.6289 – (You will need your facility's NPI, PTAN and the last 5 digits of the provider TIN)
- Medicare Beneficiary Identifier (MBI) and Name to Number Converter (converts letters to numbers for easy entry using your telephone keypad)
- myCGS Web Portal
Claims section of the myCGS User Manual
Eligibility section of the myCGS User Manual
Before calling to speak with a Customer Service Representative (CSR) in the Provider Contact Center (PCC), refer to the How Do I…? web page.
Customer Service |
Phone: 1.877.299.4500
8:00 a.m. – 4:30 p.m. (CT) |
Before you call, make sure you have:
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Telecommunications Devices for the Deaf |
Dial 711. |
Before you call, make sure you have:
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Congressional Inquiries |
Fax: 1.615.664.5989 |
Congressional Office inquiries can be faxed to: Congressional Liaison, J15 MAC Home Health and Hospice Region B |
Other Phone / Fax
Phone: 1.615.660.5670 Other Options: |
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Electronic Data Interchange (EDI) |
EDI Fax: 1.615.664.5947 Other Options: |
Fax for EDI applications and forms (preferred method) |
Fax: 1.615.660.5981 Other Options:
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Fax: 1.615.664.5987 Other Options:
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Reports may be faxed to: MCBR Receipts |
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Medical Director |
Fax: 1.615.664.5961 |
Clinical questions may be submitted in writing to: Neil Sandler, MD |
Updated: 08.04.23