Resolved Fiscal Intermediary Standard System Claims Processing Issues
Updated: 02.26.24
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
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11.30.2023 | Closed |
Hospice | RESOLVED: Hospice NOEs and claims submitted electronically on 11.28.2023 did not make it to FISS. |
N/A |
N/A |
12.12.2023 |
MAC Action |
CGS reported the issue and will provide updates when available. |
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Provider Action |
No provider action is required. |
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Proposed Resolution |
12.12.2023 – The files were uploaded and are available in FISS/DDE. A resolution is pending further research. |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
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10.16.2023 | Closed |
Home Health & Hospice | RESOLVED: FISS is aware some claims suspended to status/location (S/LOC) S MCABL without a reason code assigned. |
N/A |
N/A |
10.30.2023 |
MAC Action |
CGS will provide updates when available. |
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Provider Action |
No provider action is required. |
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Proposed Resolution |
10.20.2023: The VDC installed a system update that allowed claims to continue processing. A resolution is pending further research. |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
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08.08.2023 | Closed |
Home Health & Hospice | RESOLVED: Claims may return to the provider (RTP) with reason code 32103 due to an NPI Crosswalk issue. This occurs after a PECOS application under a current, active enrollment record finalizes and an incorrect historical termination date applies in FISS. |
32103 |
N/A |
11.03.2023 |
MAC Action |
CGS will provide updates when available. |
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Provider Action |
Continue to submit NOAs (TOB 32A) to meet the timely filing requirement. Don't submit claims or correct/resubmit any NOAs/claims that RTP until the issue is resolved. |
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Proposed Resolution |
Update: CGS applied a manual workaround for providers who reported the issue. A global system resolution was implemented on 11.03.2023. A resolution is pending further research. |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
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08.02.2023 | Closed |
HH TOB 34X | RESOLVED: Home Health claims returned to provider (RTP’d) with reason code W7072 in error |
W7072 |
Claims submitted between January 1 – June 30, 2023 Revenue codes 042X, 043X, 044X CPT codes 98980 and/or 98981 |
07.03.2023 |
MAC Action |
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Provider Action |
F9/resubmit claims that RTP’d in error. |
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Proposed Resolution |
A system update was implemented with the July 2023 quarterly release. |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
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08.01.2023 | Closed |
Home Health |
RESOLVED: Some home health claims returned to provider (RTP'd) with reason code 19963 in error because the corresponding NOA is offline. |
19963 |
NOA in Status/Location (S/LOC) O B9997 |
10.24.2023 |
MAC Action |
10.06.2023 – CGS will restore the affected NOAs and process the associated claims within 45 calendar days. 08.23.2023 – A system update will not allow additional NOAs to move offline. |
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Provider Action |
Review claims that RTP with RC 19963. If a claim doesn't meet the criteria above, correct and resubmit it. |
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Proposed Resolution |
See MAC Action and Provider Action. |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
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03.29.2023 | Closed |
Hospice | RESOLVED: Service Intensity Add-On (SIA) Payments Not Applying to Previous Month |
04.20.2023 |
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Updates |
A service intensity add-on (SIA) payment will be made for in person social worker visits and nursing visits provided by a registered nurse (RN), when provided during routine home care in the last seven days of life. When a patient is discharged deceased on a claim within the first six days of a month, CMS' system is to perform a look back on the prior month's claim to identify if there were SIA eligible services provided within the last seven days of life and if there are, a system-initiated adjustment would occur. The look back is currently not occurring. More information on SIA payments and how they applied to claims may be found in section 30.2.2 – Service Intensity Add-on (SIA) Payments, of the Medicare Claims Processing Manual. |
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MAC Action |
This issue has been identified and is currently in research. |
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Provider Action |
Adjust the prior month’s claim to receive any applicable SIA payment. |
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Proposed Resolution |
The maintainers are researching. |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
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02.24.2023 | Closed |
Home Health |
RESOLVED: Some home health (329) claims with condition code 47 received reason code U538F. |
U538F |
Condition Code 47 |
N/A |
MAC Action |
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Provider Action |
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Proposed Resolution |
The maintainers are researching. |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
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08.02.2022 | Closed |
Home Health |
RESOLVED: Home Health claims submitted with condition code DR (disaster related) during the COVID-19 public health emergency that are not matched to a corresponding OASIS assessment in iQIES cannot finalize |
N/A | Condition Code DR | 05.11.2023 |
MAC Action |
CGS will remove condition code DR from affected claims to allow them to return to provider (RTP) with reason code 37253 correctly and include the following message in the Remarks field on claim page 07: DR condition code not needed. Removed so provider can submit matching OASIS. |
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Provider Action |
Condition Code DR is not required since there is no waiver of OASIS reporting in place during the COVID-19 PHE. If a claim RTPs per the MAC Action section above, submit the missing OASIS assessment and resubmit the claim. |
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Proposed Resolution |
See MAC Action and Provider Action. |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
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06.22.2022 | Closed |
Home Health |
RESOLVED: Incorrect Partial Period Payment Adjustments on Claims |
Patient discharge status code 06; Reason Code 37184 |
06.19.2023 |
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Updates |
06.19.2023 – A fix for this issue was implemented on June 17, 2023. Initial claim submissions, type of bill (TOB) 329, should no longer receive incorrect partial period payment adjustments. 04.24.2023 – This issue continues to affect initial claim submissions, type of bill (TOB) 329. However, provider submitted adjustment claims, TOB 327, have been successful in issuing full period payments, if applicable. 10.06.2022 – A system fix will be implemented on April 3, 2023. Please reference MM12924 for additional information. |
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MAC Action |
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Provider Action |
Providers should continue to follow the April 24, 2023, Provider Action instructions in this article to receive full period payments, if applicable. Providers may submit adjustments (TOB 327) for claims that received incorrect partial period payment adjustments. Before submitting an adjustment, please ensure the partial period payment was incorrect by reviewing the reasons a partial payment would occur in the "Issue Description" section of this article below. Providers will have to update the patient status codes on the adjustments, as this issue changed the original code to 06, causing the partial period payment. The adjustments should include condition code D9 and remarks "INCORRECT PARTIAL PERIOD PAYMENT ADJUSTMENTS". CGS will bypass timely filing for claims past timely filing affected by this issue. |
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Proposed Resolution |
Some home health claims are receiving incorrect partial period payment adjustments when the below situations are not present. Partial period payment adjustments should only occur as a result of the following situations:
These situations are indicated on the claim by reporting a Patient Discharge Status code of 06. Based on the presence of this code, the Pricer calculates a partial period payment adjustment to the claim. |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
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04.06.2023 | Closed |
Hospice | RESOLVED: Hospice claims being returned with Reason Code 34963 |
34963 |
NA |
05.02.2023 |
Updates |
As of 4/3/2023, we have identified hospice claims being returned to the provider (RTP) with reason code 34963. Reason code 34963 indicates the attending physician on the claim is invalid or not present in the PECOS Enrolled Physicians file, or the attending physician NPI is present on the PECOS Enrolled Physicians File, but the first four digits of the last name do not match, or the claim has a Through Date of service equal or greater than the Termination Date on the PECOS Enrolled Physician Inquiry screen. Currently, CMS does not require hospices to ensure physicians are enrolled in PECOS. As such, we are researching this issue and awaiting additional clarification from CMS. Update 4/7/2023: Within ten business days of this notification, reason code 34963 will be bypassed for hospice claims and the A/B Medicare Administrative Contractors (MACs) will return all hospice claims to processing that were returned for reason code 34963. The April 7, 2023, actions are completed. Reason code 34963 is bypassed for hospice claims and the claims that edited for reason code 34963 were returned to processing. |
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MAC Action |
Within ten business days of this notification, reason code 34963 will be bypassed for hospice claims and the A/B Medicare Administrative Contractors (MACs) will return all hospice claims to processing that were returned for reason code 34963. |
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Provider Action |
No provider action is required |
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Proposed Resolution |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
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02.02.2023 | Closed |
Home Health |
RESOLVED: Reason Codes U5210 and U5220, Medicare Entitlement Rejections for Home Health Notice of Admissions and Claims |
U5210 and U5220 |
NA |
03.06.2023 |
Updates |
The fix to this issue was implemented on 3/6/2023. Some home health NOAs and claims are being incorrectly rejected for Reason Code U5210 and U5220, no Medicare entitlement for the dates of service when the beneficiary only has Part B eligibility for the dates of services submitted. Medicare's entitlement to Medicare coverage for home health services only requires a beneficiary to have Part A or Part B, not both. If a beneficiary is enrolled only in Part A and qualifies for the Medicare home health benefit, then all of the home health services are financed under Part A. If a beneficiary is enrolled only in Part B and qualifies for the Medicare home health benefit, then all of the home health services are financed under Part B. |
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MAC Action |
This issue has been identified and a fix is in development. Once an implementation date for the fix is scheduled, we will provide an update and provider direction. |
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Provider Action |
Providers may submit NOAs and claims that were incorrectly rejected for this issue. If an NOA is late due to this issue, providers must request a late NOA exception on the corresponding claim(s) by appending modifier KX to the HIPPS code on the 0023 revenue line and indicate the following in the Remarks field of the claim(s) "NOA LATE DUE TO U5210/U5220 ISSUE." |
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Proposed Resolution |
See above |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
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08.11.2022 | Closed |
Home Health & Hospice | A system issue caused claims for certain beneficiaries to not process. | NA |
NA |
08.22.2022 |
Updates |
08.22.2022 – This issue is resolved and CGS will release the suspended claims for processing. |
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MAC Action |
CGS will suspend affected claims to status/location SMHICN until the issue is resolved. |
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Provider Action |
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Proposed Resolution |
A resolution is in progress. |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
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06.02.2022 | Closed |
Home Health |
Claims are receiving reason code 37128 in error. | 37128 |
NA |
06.08.2022 |
Updates | 06.08.2022 – A system fix was implemented and suspended claims were released for processing. |
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MAC Action | Claims will suspend to status/location SM0100 until the issue is resolved. |
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Provider Action | No provider action is needed. |
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Proposed Resolution | FISS is researching. |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
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06.02.2022 | Closed |
Home Health & Hospice | Claims entered in the Direct Data Entry (DDE) system returned to the provider (RTP'd) with reason code 31300. | 31300 |
TOBs 81A, 82A, 32A |
05.16.2022 |
Updates | 05.16.2022 – A system fix was installed. Providers may F9/resubmit claims. |
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MAC Action | ||||||
Provider Action | A system change installed with the April 2022 quarterly release caused payer code Z to no longer auto-populate on DDE claim page 3 during claim entry. You may choose one of the following options:
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Proposed Resolution | A system fix is scheduled to be implemented on 05.16.2022. |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
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04.26.2022 | Closed |
Home Health |
Certain home health claim adjustments processed with an early HIPPS code when a late HIPPS code is appropriate (the end of one period to the start of the next period is 60 days or less). | NA |
TOB 32G, Period end to start of next period = 60 days or less, HIPPS code 1XXXX or 2XXXX (early) |
08.02.2022 |
Updates |
08.02.2022 – A system fix was installed and CGS will adjust any remaining claims that processed in error. |
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MAC Action |
The issue was reported and is in research. |
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Provider Action |
You may adjust claims that processed with an incorrect HIPPS code. |
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Proposed Resolution |
A system fix was implemented on 06.06.2022. Claim adjustments (TOB 32G) will process with the correct HIPPS code. A resolution for affected claims is still pending or see Provider Action. |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
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03.25.2022 | Closed |
Multiple | Cancel claims with a 2022 date of service rejected and posted to the Common Working File (CWF) in error. | C7113, C7115, C7120, U5600, U5366, etc. |
TOB XX8 |
08.22.2022 |
Updates |
08.22.2022 – This issue is fully resolved. Cancel claims that posted to the CWF between 01.01.2022 and 03.21.2022 in error are no longer present on the CWF. |
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MAC Action |
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Provider Action |
08.22.2022 – You may resubmit claims that edited against a cancel claim that posted to CWF in error. |
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Proposed Resolution |
03.21.2022 – A system fix was implemented. Cancel claims submitted after this date will not post to CWF. A resolution for claims that posted to CWF prior to this date is still pending. |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
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02.15.2022 | Closed |
Home Health |
Home Health Notices of Admission (HH NOAs) with an admission date that falls within a hospice period are rejecting with reason code U5235 in error. | U5235 |
TOB 32A |
02.28.2022 |
Updates | 02.28.2022 – A system fix was implemented. Please see Provider Action below. |
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MAC Action | ||||||
Provider Action | F9/resubmit NOAs that received reason code U5235 in error. If an NOA is late due to this issue, you may request a late NOA exception. After the NOA processes, submit the final claim (TOB 329) with modifier KX on the revenue code 0023 line and "2022 NOA REASON CODE U5235 ISSUE" in the Remarks field. |
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Proposed Resolution | 02.21.2022 – A system fix will be implemented at a future date. |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
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01.19.2022 | Closed |
Home Health |
Some Home Health Notices of Admission (HH NOAs) returned to the provider (RTP'd) with reason code U537F in error. | U537F |
TOB 32A |
06.20.2022 |
Updates | 06.20.2022 – A system fix was implemented on 6.20.2022. Please reference the most recent Provider Action update below. 05.16.2022 – A system fix was implemented on 05.16.2022. Please reference the most recent Provider Action update below. 05.02.2022 – A system fix was implemented on 04.25.2022. Please reference the most recent Provider Action update below. 04.14.2022 – A system fix was implemented with the April quarterly release on 04.04.2022, but the issue was not fully resolved. 03.18.2022 – Please reference Provider Action update below. |
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MAC Action | 01.19.2022 – CGS is working with CMS to correct the issue. |
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Provider Action | 05.16.2022 – F9/resubmit NOAs that received Reason Code U537F in error. If an NOA is late due to this issue, you may request a late NOA exception. After the NOA processes, submit the final claim (TOB 329) with modifier KX on the revenue code 0023 line and "2022 NOA REASON CODE U537F ISSUE" in the Remarks field. 05.02.2022 – Determine the appropriate scenario/solution below:
03.18.2022 – Determine if the edit is appropriate.
To avoid this edit, verify prior billing before you submit a new NOA for a beneficiary admission.
There is currently no workaround and a system fix is pending. If an NOA is late due to this issue, request a late NOA exception and indicate "2022 NOA issue RC U537F" in the Remarks field of the final claim. 01.19.2022 – Verify prior billing before you submit a new NOA for a beneficiary admission. Reason Code U537F assigns when:
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Proposed Resolution | 03.18.2022 – A system fix is pending. |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
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01.04.2019 | Closed |
Hospice | This issue is a result of the recent hospice redesign as explained in SE18007 and is causing hospice claims with older dates of service that are being adjusted to go to the Return to Provider (RTP) file (T B9997) with reason codes U5150 and U5151 indicating issues with the hospice master record. | U5150 and U5151 |
NA |
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Updates | 06.11.2021 – This issue is an ongoing issue for hospice claims with older dates of service. Providers that have hospice adjustments in RTP with reason code U5150 or U5151 should contact the Provider Contact Center at 1.877.299.4500 (Option 1). CGS will then work with the Common Working File (CWF) to correct the hospice master record. An update will be provided when available. 03.08.2021 – No additional update at this time. 01.19.2021 – No additional update at this time. 11.30.2020 – No additional update at this time. 10.19.2020 – No additional update at this time. 09.25.2020 – No additional update at this time. 07.30.2020 – No additional update at this time. 07.10.2020 – No additional update at this time. 06.26.2020 – No additional update at this time. 06.12.2020 – No additional update at this time. 05.15.2020 – No additional update at this time. 04.06.2020 – No additional update at this time. 02.21.2020 – Providers should continue to contact the Provider Contact Center (PCC) as indicated below under "Provider Action." 01.14.2020 – No additional update at this time. 12.16.2019 – No additional update at this time. 11.12.2019 – No additional update at this time. 10.16.2019 – No additional update at this time. 09.26.2019 – No additional update at this time. 09.06.2019 – No additional update at this time. 08.16.2019 – No additional update at this time. 07.23.2019 – No additional update at this time. Providers should continue to contact the Provider Contact Center (PCC) as indicated below under "Provider Action." 06.18.2019 – No additional update at this time. 05.29.2019 – No additional update at this time. 05.15.2019 – No additional update at this time. 04.25.2019 – No additional update at this time. 04.09.2019 – No additional update at this time. Providers should continue to contact the Provider Contact Center (PCC) as indicated below under "Provider Action." 03.25.2019 – No additional update at this time. 03.08.2019 – No additional update at this time. Providers should continue to contact the Provider Contact Center (PCC) as indicated below under "Provider Action." 02.21.2019 – No additional update at this time. 02.08.2019 – No additional update at this time. Providers should continue to contact the Provider Contact Center (PCC) as indicated below under "Provider Action." 01.18.2019 – No additional update at this time. 01.04.2019 – This issue has been reported to system maintainers. |
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MAC Action | 01.04.2019 – Updates will be provided as they become available. | |||||
Provider Action | 01.04.2019 – Providers that have hospice adjustments in RTP with reason code U5150 or U5151 should contact the Provider Contact Center at 1.877.299.4500 (Option 1). CGS will then work with the Common Working File (CWF) to correct the hospice master record. |
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Proposed Resolution |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
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09.01.2021 | Closed |
Home Health |
Claims with a HIPPS code indicating a community admission are cycling when the Common Working File (CWF) finds an applicable post-acute stay in an inpatient rehabilitation unit or a psychiatric unit of a Critical Access Hospital (CAH). | C727D |
NA |
04.04.2022 |
Updates | 04.04.2022 – This issue was resolved with the implementation of the April 2022 quarterly release. Suspended claims were released for processing. 11.23.2021 – Claims are now being held in status/location SMSR02. |
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MAC Action | 09.01.2021 – Claims will suspend to status/location SMHIP2 until the April 2022 quarterly release is implemented. | |||||
Provider Action | 09.01.2021 – No provider action is needed. |
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Proposed Resolution | 09.01.2021 – This issue will be resolved when the April 2022 quarterly release is implemented. |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
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08.31.2021 | Closed |
Home Health |
Claims are receiving reason code 39910 in error when the corresponding Request for Anticipated Payment (RAP) is received 30 days or more after the claim From date. | 39910 |
NA |
04.04.2022 |
Updates | 04.04.2022 – This issue was resolved with the implementation of the April 2022 quarterly release. Suspended claims were released for processing. 11.23.2021 – Claims are now being held in status/location SMSR01. 09.14.2021 – Claims will suspend to status/location SM0530 until the April 2022 quarterly release is installed. |
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MAC Action | 08.31.2021 – Claims will suspend to status/location SMNREM until the April 2022 quarterly release is installed. | |||||
Provider Action | 08.31.2021 – No provider action is needed. |
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Proposed Resolution | 08.31.2021 – This issue will be resolved when the April 2022 quarterly release is installed. Since the claims will not be paid, there is no cash flow impact on providers and no interest will be paid by the Medicare program. |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
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02.17.2022 | Closed |
Home Health |
Home Health Notices of Admission (HH NOAs) were assigned an incorrect Julian date in the DCN and returned to the provider (RTP'd) with reason code 31254 in error. | 31254 |
TOB 32A Receipt Date 1.29.2022, 1.30.2022 or 1.31.2022 DCN 222028########XXR |
02.01.2022 |
Updates | ||||||
MAC Action | ||||||
Provider Action | Submit a new NOA (TOB 32A). Report the following on the final claim (TOB 329):
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Proposed Resolution |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
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01.03.2022 | Closed |
Home Health |
Home Health Notices of Admission (HH NOAs) submitted via EMC are returning to the provider (RTP) in error. | 32114 | TOB 32A or 32D | 01.14.2022 |
Updates | 01.31.2022 – A system fix was successfully implemented on 1.14.2022. |
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MAC Action | ||||||
Provider Action | 01.05.2022 – To prevent any late NOAs, please use the following workaround:
To avoid this edit, you may choose to submit NOAs via DDE (rather than EMC) until a system fix can be implemented. If an NOA is late due to this issue, indicate the following in the Remarks field of the final claim: Jan 2022 Issue RC 32114. |
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Proposed Resolution | 01.05.2022 – A system fix will be implemented at a future date. |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
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08.31.2021 | Closed |
Home Health |
Coinsurance or deductible should not be applied to COVID-19 vaccine and monoclonal antibodies claims with condition codes MA and 78. | WW488 | HCPCS codes 0001A, 0002A, 0011A, 0012A, 0031A, M0239, M0243, M0244, M0245 and M0246 | 10.04.2021 |
Updates | 10.25.2021 – This issue was resolved with the successful implementation of the October 2021 quarterly release. |
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MAC Action | 08.31.2021 – Claims will suspend to status/location SM0488 until the October 2021 quarterly release is installed. | |||||
Provider Action | 08.31.2021 – No provider action is needed. |
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Proposed Resolution | 08.31.2021 – This issue will be resolved when the October 2021 quarterly release is installed. Claims will then be released to process. |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
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01.29.2021 | Closed |
Home Health |
Some LUPA claims are being incorrectly rejected with claim reason code 39929 and line level reason code 37363 indicating the request for anticipated payment (RAP) was submitted untimely. | 39929 Claim Level 37363 Line Level |
Low Utilization Payment Adjustment (LUPA) claims | 10.04.2021 |
Updates | 10.25.2021 – This issue was resolved with the successful implementation of the October 2021 quarterly release. 06.10.2021 – LUPA claims that were incorrectly rejected with reason code 37363 have been reprocessed. The Claims department will continue to suspend and bypass the edit on claims with reason code 37363. This will continue until the October 2021 quarterly system release. 04.21.2021 – CMS will issue a Change Request (CR) to allow LUPA claims to process correctly when the RAP is submitted timely. This CR is scheduled for implementation in the October 2021 quarterly system release. In the interim, claims with the reason code 37363 will be suspended and the Claims department will bypass the edit on all affected claims. LUPA claims affected by this issue will be reprocessed. 03.25.2021 – No additional update at this time. 03.08.2021 – CGS is exploring a possible workaround for this issue. |
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MAC Action | 04.21.2021 – Claims with the reason code 37363 will be suspended and the Claims department will bypass the edit on all affected claims. LUPA claims affected by this issue will be reprocessed. 02.04.2021 – Further research is being done. |
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Provider Action | 04.21.2021 – No action is required by providers. 03.25.2021 – Update: No action is required by providers at this time. |
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Proposed Resolution | 04.21.2021 – A CR to resolve this issue is scheduled for implementation in the October 2021 quarterly system release. |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
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04.30.2021 | Closed |
Home Health |
Some 2021 home health claims are going to the return to provider (RTP) file incorrectly with reason code 37257 indicating that the Core-Based Statistical Area (CBSA) and Federal Information Processing Standards (FIPS) code combinations are invalid. | 37257 | CBSA/FIPS coding | 07.06.2021 |
Updates | 07.08.2021 – This issue was resolved with the implementation of the July 2021 system release. Refer to the Provider Action below. 06.11.2021 – No additional update at this time. An update will be provided when available. 04.30.2021 – This issue has been identified and a correction to the Home Health Pricer module is in development for implementation. An implementation date has not been determined. Refer to the Provider Action below. |
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MAC Action | ||||||
Provider Action | 07.08.2021 – If you have claims affected by this issue and processed with the 2020 CBSA codes, submit an adjustment and correct the CBSA code to received correct reimbursement. If you have claims in the RTP file with reason code 37257 related to this issue, press F9 to continue processing. 04.30.2021 – Until the correction to the Pricer module is implemented, home health providers may submit 2021 claims with the 2020 CBSA codes to receive reimbursement. This will likely cause an underpayment. Once the fix is implemented, HHAs will need to adjust their claims and correct the CBSA to receive correct reimbursement. |
|||||
Proposed Resolution |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
---|---|---|---|---|---|---|
03.08.2021 | Closed |
Home Health |
On some claims, the submitted HIPPS code is not being replaced by the system-calculated code. As stated in the Section 4.02 of the Home Health Billing Manual, grouping to determine the HIPPS code used for final payment of the period of care will occur in Medicare systems, and the submitted HIPPS code on the claim will be replaced with the system-calculated code. | NA | HIPPS | 05.2021 |
Updates | 07.08.2021 – This issue has been resolved. If you have a claim that processed with the incorrect HIPPS code, submit an adjustment, and add "REMARKS" indicating that the claim originally paid with the incorrect HIPPS Code. The adjustment will allow the claim to go through GROUPER and apply the correct HIPPS code. If the adjustment does not process with the correct HIPPS code, please contact the Provider Contact Center at 1.877.299.4500 (option 1). 06.11.2021 – No additional update at this time. An update will be provided when available. 04.30.2021 – CMS and the software maintainers are working on an issue with the GROUPER software. At this time, if you feel that your claim processed with the incorrect HIPPS code, submit an adjustment, and add "REMARKS" indicating that the claim originally paid with the incorrect HIPPS Code. The adjustment will allow the claim to go through GROUPER and apply the correct HIPPS code. If the adjustment does not process with the correct HIPPS code, please contact the Provider Contact Center at 1.877.299.4500 (option 1). 03.25.2021 – No additional update at this time. |
|||||
MAC Action | 03.10.2021 – This issue has been reported and is in research. |
|||||
Provider Action | 04.30.2021 – Refer to the 04.30.2021 information under "Updates." 03.10.2021 – No action is required by providers at this time. |
|||||
Proposed Resolution |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
---|---|---|---|---|---|---|
03.08.2021 | Closed |
Payment / Remittance Advice | The penalties for late Requests for Anticipated Payments (RAPs) are correctly applying on the claim for the late RAP. However, the claim's penalty amount (shown with value code QF) is not being deducted from the final reimbursement of the claim, which is causing an out of balance on the remittance advice (RA). This out of balance is showing in the "Adjustment to Balance" field on the RA Summary page. | NA | Value Code QF | 04.05.2021 |
Updates | 04.05.2021 – This issue has been resolved. CGS will generate adjustments to correct reimbursement of the affected claims. 03.25.2021 – No additional update at this time. 03.08.2021 – The system maintainer and CMS are aware of this issue. |
|||||
MAC Action | 04.05.2021 – CGS will generate adjustments to correct reimbursement of the affected claims. |
|||||
Provider Action | 04.05.2021 – No provider action required. 02.09.2021 – No provider action is necessary at this time. |
|||||
Proposed Resolution |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
---|---|---|---|---|---|---|
02.09.2021 | Closed |
Home Health |
Some Home Health PDGM claims that have dates of service that span 2020 - 2021 are not paying correctly. Instead of paying the 2021 Pricer rates, they are paying at the 2020 rates. | NA | Incorrect Reimbursement | 04.05.2021 |
Updates | 04.05.2021 – This issue has been resolved. CGS will generate adjustments to correct reimbursement of the affected claims. 03.25.2021 – A corrected home health Pricer program will be implemented on April 2, 2021, to correct this issue. Within 60 days after the corrected home health Pricer is installed, CGS will initiate adjustments to the affected claims. 03.08.2021 – An updated Pricer will be implemented on April 2, 2021. |
|||||
MAC Action | 04.05.2021 – CGS will generate adjustments to correct reimbursement of the affected claims. 03.25.2021 – Within 60 days after the corrected home health Pricer is installed, CGS will initiate adjustment to claims with a "From" date before January 1, 2021, a "Through" date on or after January 1, 2021, and a claims receipt date before April 2, 2021. 02.09.2021 – The system maintainer and CMS are aware of this issue. |
|||||
Provider Action | 04.05.2021 – No provider action is necessary. 03.25.2021 – No provider action is necessary. 02.09.2021 – No provider action is necessary at this time. |
|||||
Proposed Resolution |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
---|---|---|---|---|---|---|
02.03.2021 | Closed |
Home Health |
Some home health claims are receiving reason code C727D/C727E inappropriately indicating there is an inpatient stay within 14 days before the start of the home health period of care. | C727D/C727E | HIPPS Code | 07.2021 |
Updates | 07.08.2021 – This issue has been resolved. 06.11.2021 – No additional update at this time. An update will be provided when available. 03.25.2021 – No additional update at this time. 03.08.2021 – No additional update at this time. 02.24.2021 – This issue has been reported to the system maintainer. Claims that receive reason code C727D or C727E will suspend in status/location S MHIPP or S M727E. Our Claims department will review the claim to ensure that the HIPPS code is coded correctly. If the HIPPS code is correct, the Claims department will move the claim to continue processing. If the HIPPS code is not correct, the claim will be moved to status/location S MHIP1. |
|||||
MAC Action | 02.03.2021 – Further research is being done. |
|||||
Provider Action | 07.08.2021 – No provider action is necessary. 02.03.2021 – No provider action is necessary at this time. |
|||||
Proposed Resolution |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
---|---|---|---|---|---|---|
01.20.2021 | Closed |
Home Health |
Home Health requests for anticipated payments (RAPs) are going to the return to provider (RTP) file incorrectly with reason code W7216 indicating an invalid line item date. | W7216 | RAP type of bill 322 | 04.05.2021 |
Updates | 04.05.2021 – This issue has been resolved. 03.25.2021 – A resolution to this issue is anticipated in the April 2021 system release. 03.08.2021 – No additional update at this time. 02.10.2021 – RAPs that are being suspended in status/location S MWRAP, are being reviewed by the Claims department. When applicable, this reason code will be overridden to allow the RAP to continue processing. 01.22.2021 – Until this issue is resolved the reason code W7216 has been revised to suspend RAPs in status/location S MWRAP. |
|||||
MAC Action | 01.20.2021 – CGS Technical Support staff is currently researching this issue. |
|||||
Provider Action | 04.05.2021 – No provider action required. 01.20.2021 – No provider action required at this time. |
|||||
Proposed Resolution |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
---|---|---|---|---|---|---|
10.02.2020 | Closed |
Home Health |
Low Utilization Payment Adjustment (LUPA) claims are processing with incorrect early/late episodes resulting in an incorrect payment. | U524P and U524Q | Incorrect Payments | 07.06.2021 |
Updates | 07.08.2021 – This issue has been resolved with the implementation of the July 2021 system release. If you have LUPA claims that resulted in an incorrect payment due to an incorrect early/late HIPPS codes for a period of care, you may submit an adjustment. For adjustments with dates of service between January 1, 2020, and June 30, 2020, CGS will override the untimely filing edits. Please add "LUPA early/late HIPPS code issue" in the Remarks field. 06.11.2021 – No additional update at this time. An update will be provided when available. 03.25.2021 – No additional update at this time. 03.08.2021 – No additional update at this time. 01.19.2021 – No additional update at this time. As mentioned, a resolution is anticipated to be implemented in July 2021. 11.30.2020 – No additional update at this time. 10.19.2020 – A resolution to this issue is anticipated to be included in an upcoming Change Request for implementation in July 2021. 10.02.2020 – This issue has been reported to the Centers for Medicare & Medicaid Services (CMS). |
|||||
MAC Action | ||||||
Provider Action | 07.08.2021 – If you have LUPA claims that resulted in an incorrect payment due to an incorrect early/late HIPPS codes for a period of care, you may submit an adjustment. For adjustments with dates of service between January 1, 2020, and June 30, 2020, CGS will override the untimely filing edits. Please add "LUPA early/late HIPPS code issue" in the Remarks field. 10.02.2020 – No action required |
|||||
Proposed Resolution | 10.02.2020 – Once this issue is resolved adjustments will likely be necessary to correct the payment. |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
---|---|---|---|---|---|---|
09.25.2020 | Closed |
Home Health |
Low Utilization Payment Adjustment (LUPA) claims are incorrectly being sent to the Return to Provider (RTP) file because the Common Working File (CWF) believes a Request for Anticipated Payment (RAP) is needed. Reason codes affected are U5387 and U5391. Other reason codes, which begin with the letter U may also be affected. | U5387 | LUPA | 07.2021 |
Updates | 07.09.2021 – This issue has been resolved. 06.11.2021 – No additional update at this time. An update will be provided when available. 03.08.2021 – No additional update at this time. 01.19.2021 – No additional update at this time. 11.30.2020 – No additional update at this time. 10.19.2020 – A resolution to this issue is anticipated to be included in an upcoming Change Request for implementation in July 2021. 10.15.2020 – Reason codes U5387 and U5391 are affected by this issue. In addition, other reason codes that begin with the letter "U" may also be affected. 09.25.2020 – This issue has been reported to the Fiscal Intermediary Standard System (FISS) maintainers, CWF, and the Centers for Medicare & Medicaid Services (CMS). |
|||||
MAC Action | ||||||
Provider Action | 10.19.2020 – Providers should continue to submit a RAP when a LUPA claim goes to the RTP file with U5387, U5391, or other possible reason codes that begin with a U. 09.25.2020 – Until this issue is resolved, providers can submit a RAP for claims that receive the U5387 reason code. |
|||||
Proposed Resolution |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
---|---|---|---|---|---|---|
09.27.2019 | Closed |
Hospice | CGS has identified two issues that affect some hospice claims with the type of bill (TOB) 8XC. 1. The Common Working File (CWF) has provided a work around when a provider is trying to transfer on 61st/91st day. 2. CWF is researching 8XC TOB when the previous provider's claim was billed with a Patient Status 50. |
U514A | TOB 8XC | 03.31.2021 |
Updates | 03.30.2021 – This issue has been resolved. No action is required for providers. 03.25.2021 – No additional update at this time. 03.08.2021 – No additional update at this time. 01.19.2021 – No additional update at this time. 11.30.2020 – No additional update at this time. 10.19.2020 – No additional update at this time. 09.25.2020 – No additional update at this time. 07.30.2020 – No additional update at this time. 07.10.2020 – No additional update at this time. 06.26.2020 – No additional update at this time. 06.12.2020 – No additional update at this time. 05.15.2020 – No additional update at this time. 04.06.2020 – No additional update at this time. 02.21.2020 – No additional update at this time. 01.14.2020 – No additional update at this time. 12.16.2019 – No additional update at this time. 11.12.2019 – No additional update at this time. 10.16.2019 – No additional update at this time. 10.04.2019 – The claims affected by these issues will be suspended in status/location S M514A for manual review. |
|||||
MAC Action | 10.04.2019 – The issues are being researched. | |||||
Provider Action | 10.04.2019 – No provider action is necessary. | |||||
Proposed Resolution |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
---|---|---|---|---|---|---|
01.28.2021 |
Closed |
Home Health |
The HH Pricer program is incorrectly applying a penalty to RAPs received more than 5 days earlier than the "FROM" date of the RAP. The associated claims cannot be readily identified for MAC suspension. |
NA |
Requests for Anticipated Payments (RAPs) |
03.08.2021 |
Updates | 03.08.2021 – The system fix has been implemented. CGS is in the process of completing the adjustments. 01.28.2021 – A system fix is scheduled for March 1, 2021. Once the fix is implemented, the Medicare Administrative Contractors (MACs) shall adjust claims with a value code QF amount greater than $0 (penalty amount) and a RAP RECEIPT DT of more than 5 days earlier than the "FROM" date. |
|||||
MAC Action | ||||||
Provider Action | 03.08.2021 – No provider action necessary. 01.28.2021 – Agencies may still submit RAPs as they choose. We will provide updates when applicable. |
|||||
Proposed Resolution |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
---|---|---|---|---|---|---|
07.21.2020 |
Closed |
Hospice |
Payment for hospice routine home care (RHC) services are calculating incorrectly when there is a transfer involved. |
NA |
RHC (high/low payment) |
03.08.2021 |
Updates | 03.08.2021 – This issue has been resolved. 01.19.2021 – No additional update at this time. 11.30.2020 – No additional update at this time. 10.28.2020 – It has been determined that the anticipated January 2021 date to implement a resolution to this issue is no longer feasible. No additional date has been provided. 10.19.2020 – No additional update at this time. 09.25.2020 – No update at this time. 07.21.2020 – The Centers for Medicare & Medicaid Services (CMS) is aware of this issue. A resolution to resolve this issue is anticipated in January 2021. |
|||||
MAC Action | ||||||
Provider Action | 05.10.2021 – If a claim affected by this issue was processed or adjustment prior to April 19, 2021, you may need to adjust the claim again to receive the correct reimbursement. 04.22.2021 – If providers have claims that are affected by this issue, please submit an adjustment to receive the correct reimbursement. |
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Proposed Resolution |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
---|---|---|---|---|---|---|
02.05.2021 |
Closed |
Home Health |
CR 11855 indicates starting 01/01/21 providers can submit both the first and 2nd RAP for a 60-day certification at the same time. Providers submit the RAP for the 2nd 30-day period with the first day of the period as the service date on the 0023 line. Because the claim's 0023 service date doesn't match the date of the first visit, the claim receives reason code U5391 indicating that it can't find a matching RAP. |
U5391 or 38107 |
0023 Service Date |
02.22.2021 |
Updates | 02.22.2021 – When home health agencies use the new exception, which was implemented with MLN/CR 11855, and submit RAPs with the 1st day of the period of care as the service date on the 0023 line for subsequent periods of care in calendar year 2021, the corresponding claim must be submitted with the same date on the 0023 revenue code line. The service dates on the 0023 revenue code line on the RAP and the claim must match. Refer to the Reason Codes U5391 and 38107: No RAP or No Matching RAP is Found article for additional information. 02.12.2021 – This issue may also cause claims to receive reason code 38107. |
|||||
MAC Action | 02.09.2021 – This has been reported to the system maintainer. |
|||||
Provider Action | 02.09.2021 – No provider action is necessary at this time. |
|||||
Proposed Resolution |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
---|---|---|---|---|---|---|
02.04.2021 |
Closed |
Home Health |
A zero total payment amount on LUPA claims, subject to the late 2021 RAP, penalty is causing out of balance problems on the remittance advice. |
7ERTC |
LUPA |
02.25.2021 |
Updates | ||||||
MAC Action | 02.25.2021 – The resolution to this issue has been implemented; therefore, claims suspended in status/location S MPRTC with reason code 7ERTC have been released to continue processing. 02.04.2021 – LUPA claims with a zero total payment, subject to the late 2021 RAP penalty, will be suspended in status/location S MPRTC with reason code 7ERTC. These will be held until the Pricer is corrected during implementation on 3/1/2021. |
|||||
Provider Action | 02.04.2021 – No provider action is necessary at this time. |
|||||
Proposed Resolution | 02.25.2021 – No claims were processed prior to the suspension; therefore, no adjustments are necessary. 02.04.2021 – After the fix is implemented, CGS will adjust any claims that processed prior to the suspension to correct the payment. |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
---|---|---|---|---|---|---|
01.07.2021 |
Closed |
Home Health |
Home health requests for anticipated payment (RAPs) with dates of service on or after January 1, 2021, are going to the Return to Provider (RTP) file incorrectly when value code 61 is not present. Per MM11855, value code (VC) 61 is optional. |
32035 |
Value Code 61 on RAPs |
01.13.2021 |
Updates | 01.13.2021 – CGS received instruction from the Centers for Medicare & Medicaid Services (CMS) to implement a workaround. Claims receiving reason code 32035 will suspend (S status code), rather than RTP. Once suspended, CGS will add value code 61 and a placeholder CBSA code 10180 to the RAP so it can continue to process. |
|||||
MAC Action | 01.07.2021 – CGS and CMS are aware of this issue. |
|||||
Provider Action | 01.13.2021 – Due to the instructions received from CMS, there is no longer a need for providers to report VC 61 and the CBSA code. No further action is required for providers. 01.07.2021 – Although VC 61 is optional for RAPs with dates of service on or after January 1, 2021, providers should continue to report VC 61 until this issue can be resolved. If you have RAPs in the RTP file, apply the VC 61 and the CBSA code to resolve reason code 32035. |
|||||
Proposed Resolution | 01.13.2021 – See the "Updates" information above. |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
---|---|---|---|---|---|---|
11.20.2021 |
Closed |
Hospice |
Some hospice notices of election (NOEs) are posting to the Common Working File, but then going to the Return to Provider (RTP) file with reason code U5106. |
U5106 |
NOE |
02.08.2021 |
Updates | 02.08.2021 – This issue is caused by an abnormal system termination at the Common Working File (CWF) that happens only occasionally. Refer to Provider Action below. 11.30.2020 – No additional update at this time. |
|||||
MAC Action | 11.10.2020 – CGS is researching the issue. |
|||||
Provider Action | 02.08.2021 – When an NOE is in the RTP file with reason code U5106, and the hospice election period is posted on CWF, contact the Home Health & Hospice Provider Contact Center for assistance. 11.10.2020 – No action for providers at this time. |
|||||
Proposed Resolution |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
---|---|---|---|---|---|---|
11.10.2020 |
Closed |
Hospice |
Hospice claims submitted with Occurrence Span Code (OSC) 77 are incorrectly going to the Return to Provider (RTP) file with reason code 34923. |
34923 |
OSC 77 |
01.19.2021 |
Updates | 01.19.2021 – The reason code 34923 was modified to ensure hospice claims with OSC 77 only count the units in non-covered revenue code lines with a date of service within the OSC 77 dates. 11.30.2020 – No additional update at this time. |
|||||
MAC Action | ||||||
Provider Action | 01.19.2021 – No action for providers. 11.10.2020 – No action for providers at this time |
|||||
Proposed Resolution |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
---|---|---|---|---|---|---|
04.17.2020 |
Closed |
Hospice Health |
When an 8XB NOTR is billed and the through date is past the current open benefit period on the Common Working File, the NOTR will open the next benefit period. This is working as expected. However, when the final hospice claim is submitted it is being sent to the Return To Provider (RTP) with reason code U5165. |
U5165 |
8XB Type of Bill |
04.27.2020 |
Updates | 10.28.2020 –This issue has been resolved. Providers no longer need to follow the workaround identified in the Provider Action section below. 10.19.2020 – No additional update at this time. 09.25.2020 – No additional update at this time. 07.30.2020 – No additional update at this time. 07.10.2020 – No additional update at this time. 06.26.2020 – No additional update at this time. 06.12.2020 – No additional update at this time. 05.15.2020 – No additional update at this time. 05.05.2020 – No additional update at this time. |
|||||
MAC Action | 04.17.2020 – This issue is currently being researched by CWF. |
|||||
Provider Action | 10.28.2020 – This issue has been resolved. Providers no longer need to follow the workaround. 04.17.2020 – A workaround to this is to cancel the 8XB by billing an 8XD. Once this is completed, ensure the 42 occurrence code and discharge date are added to the final claim and F9 it out of RTP. If you haven't submitted the final claim yet, submit the 8X4 with the Occ Cd 42 and discharge date. |
|||||
Proposed Resolution |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
---|---|---|---|---|---|---|
07.10.2020 |
Closed |
Home Health and Hospice |
CGS has identified an issue causing some home health and hospice claims to receive reason codes 31138 and W7218 inappropriately. |
31138 and W7218 |
NA |
07.15.2020 |
Updates | 07.15.2020 – Claims with reasons 31138 and W7218 in status/location S MOPPS have been released to continue processing. 07.10.2020 – Claims receiving these reason codes will be suspended in status/location S MOPPS. |
|||||
MAC Action | ||||||
Provider Action | 07.15.2020 – No action by providers is necessary. 07.10.2020 – No action required. |
|||||
Proposed Resolution |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
---|---|---|---|---|---|---|
07.09.2020 |
Closed |
Home Health and Hospice |
Reason Code 37578 is causing claims submitted via Direct Data Entry (DDE) to go to the Return to Provider (RTP) file incorrectly. |
37578 |
Physician National Provider Identifier (NPI) |
08.17.2020 |
Updates | 09.25.2020 – This issue has been resolved. 07.30.2020 – A resolution to this issue is scheduled for implementation on August 17, 2020. 07.09.2020 – Claims are being sent to RTP incorrectly with reason code 37578. CGS is researching the issue. |
|||||
MAC Action | ||||||
Provider Action | 07.09.2020 – No action necessary at this time. |
|||||
Proposed Resolution |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
---|---|---|---|---|---|---|
07.08.2020 |
Closed |
Home Health |
Home health claims submitted as part of the Maryland Total Cost of Care Model were denied incorrectly. |
32072, 37236 and 37237 |
Type of Bill 032X |
08.11.2020 |
Updates | 07.13.2020 – Adjustments have been completed to previously denied home health claims submitted by nurse practitioners in Maryland as part of the Maryland Total Cost of Care Model. 07.08.2020 – CGS has been instructed by CMS to reprocess the previously denied home health claims submitted by nurse practitioners in Maryland as part of the Maryland Total Cost of Care Model. |
|||||
MAC Action | 07.08.2020 – CGS will reprocess claims with From dates of service on or after January 1, 2020, that were received before April 27, 2020. CMS has instructed CGS to complete this process by August 11, 2020. |
|||||
Provider Action | 07.08.2020 – Providers may adjust the claims affected. |
|||||
Proposed Resolution | 07.08.2020 – Claims affected by this issue will be reprocessed by August 11, 2020. |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
---|---|---|---|---|---|---|
04.28.2020 |
Closed |
Hospice |
As a result of additional research, it has been determined that there is a continuing overpayment issue that occurs with hospice adjustments. The resolution implemented on January 20, 2020, did not correct this issue. |
NA |
Routine Home Care |
06.12.2020 |
Updates | 06.12.2020 – This issue has been resolved. Providers may adjust claims with routine home care days when the prior days used are greater than 60 as necessary. 05.15.2020 – No additional update at this time. 04.28.2020 – A resolution to this issue has now been scheduled for October 2020. |
|||||
MAC Action | ||||||
Provider Action | 06.12.2020 – Provider may continue to adjust claims as necessary. 04.28.2020 – Providers are advised to hold adjustments to claims with routine home care days when the prior days used are greater than 60. |
|||||
Proposed Resolution |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
---|---|---|---|---|---|---|
04.17.2020 |
Closed |
All Home Health and Hospice Providers |
CGS is aware of delays in answering questions that have been submitted to the CGS.ERS.CORR@cgsadmin.com mail box. Our resources have been focused on getting payments made and we are now working through the questions that have been submitted. It may take a few days to work through all the questions but you will get a response as quickly as possible. |
NA |
NA |
06.01.2020 |
Updates | ||||||
MAC Action | ||||||
Provider Action | ||||||
Proposed Resolution |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
---|---|---|---|---|---|---|
03.12.2020 |
Closed |
Home Health |
The HIPPS code on Home Health Patient-Driven Groupings Model (PDGM) claims are being recoded incorrectly. |
NA |
HIPPS Code |
05.18.2020 |
Updates | 06.12.2020 – CGS has initiated the adjustments for the two issues described below. 05.15.2020 – No additional update at this time. 04.27.2020 – There were two issues involved.
04.06.2020 – No additional update at this time. 03.12.2020 – This issue has been reported to the system maintainer and a fix to resolve this issue is anticipated in May 2020. |
|||||
MAC Action | 06.12.2020 – CGS has initiated the adjustments for the two issues described below. 04.27.2020 –
|
|||||
Provider Action | 06.12.2020 – No action is required by providers. 04.27.2020 – No action is required by providers. |
|||||
Proposed Resolution | 03.12.2020 – A fix to resolve this issue is anticipated in May 2020. |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
---|---|---|---|---|---|---|
02.14.2020 |
Closed |
Hospice |
For some hospice adjustments the end of life (EOL) Service Intensity Add-On (SIA) payment is not being made. This applies to some adjustments with dates of services prior to January 1, 2020, that were received on or after January 1, 2020. |
NA |
NA |
04.20.2020 |
Updates | 04.27.2020 – The fix to resolve this issue has been implemented. 04.06.2020 – A fix to resolve this issue has been scheduled for April 20, 2020. |
|||||
MAC Action | 02.14.2020 – None at this time. |
|||||
Provider Action | 04.06.2020 – Provider may resubmit adjustments that were affected by this issue. 02.14.2020 – Providers should keep track of their adjustments that apply to this issue. |
|||||
Proposed Resolution | 02.14.2020 – A fix for this issue will be implemented. No date has been scheduled at this time. |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
---|---|---|---|---|---|---|
03.25.2019 |
Closed |
U5181 |
Updated Description: The U5181 edit issue is for monthly billing in which a hospice's provider liability (OSC 77) ends for a late Notice of Election (NOE). The hospice is accepting liability for the late NOE and is not requesting an exception. Edit U5181 edit is firing assuming it is for a late recertification, which it is not. |
NA |
Occurrence Code 27 |
04.06.2020 |
Updates | 04.06.2020 – A fix to resolve was implemented with the April 6, 2020. 02.21.2020 – No additional update at this time. 01.14.2020 – No additional update at this time. 12.16.2019 – No additional update at this time. 11.22.2019 – Claims that receive reason code U5181 will be sent to the Return to Provider (RTP) file (status/location T B9997). Providers should continue to follow the instructions found in the "Provider Action" section below by adding Occurrence Code 27 and date that directly follows the through date reported with OSC 77. However, if you have verified that the claim should not have received U5181, contact the Provider Contact Center (PCC) at 1.877.299.4500. The PCC will notify the Claims department and the claim will be moved out of the RTP file to status/location S M5181 until a resolution is implemented. 11.06.2019 – If adding Occurrence Code 27 and date that directly follows the through date reported with OSC 77, as described in the "Provider Action" section below, does not work, the Claims department will suspend the claim in status/location S MU518. The claims will remain suspended until a resolution is implemented. 10.16.2019 – No additional update at this time. 09.26.2019 – No additional update at this time. 09.06.2019 – No additional update at this time. 08.16.2019 – No additional update at this time. 07.23.2019 – No additional update at this time. 06.26.2019 – See "Provider Action" below for a workaround to be used only when U5181 edits on a claim because the provider liability (Occurrence Span Code 77) ends (may have ended on last day of the previous month's claim) for a late Notice of Election (NOE). 06.18.2019 – No additional update at this time. 05.29.2019 – No additional update at this time. 05.15.2019 – No additional update at this time. 04.25.2019 – No additional update at this time. 04.09.2019 – No additional update at this time. 03.25.2019 – This issue has been reported and is currently in research. Updates will be provided when they become available. |
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MAC Action | ||||||
Provider Action | 06.26.2019 – When U5181 edits on a claim because the provider liability (Occurrence Span Code 77) ends (may have ended on last day of the previous month's claim) for a late Notice of Election (NOE), hospices may add Occurrence Code 27 with the date that directly follows the through date reported with OSC 77. Hospices shall add "Remarks" to the claim (FISS Claim Page 04) stating the "CPIL Workaround: OC 27 added to bypass U5181 edit for a late NOE." Condition Code 85 should not be reported in this workaround, it is only reported when a recertification was untimely. If the U5181 is received and OSC 77/date span is not on the claim or does not end on the last day of the previous month's claim, hospices are to verify their billing is correct with the steps described in the 05.15.2019 update (below) and return the claim for processing. 05.15.2019 – Please remember to verify if:
The hospice received the recertification of terminal illness later than two days after the first day of a new benefit period, they must report condition code 85 on the claim. This code is reported with OSC 77, which reports the provider liable days associated with the untimely recertification. The OC 27 date should be the first day of covered charges (day after the thru date of OSC 77). 03.25.2019 – No provider action at this time. |
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Proposed Resolution |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
---|---|---|---|---|---|---|
02.24.2020 |
Closed |
Home Health |
Home health claims with dates of services on or after January 1, 2020, claims are going to the return to provider (RTP) file with reason code 37253 (no OASIS found). Currently, research does not indicate that there is a systems issue. Please refer to the Provider Action below. |
37253 |
NA |
|
Updates | ||||||
MAC Action | ||||||
Provider Action | 02.24.2020 – The following 4 items must match between the claim and the OASIS submitted via iQIES. Refer to the Reason Code 37253 and the OASIS Assessment article for additional information.
NOTE: The beneficiary's Medicare Beneficiary Identifier (MBI) may have changed; therefore, ensure the BMI matches between the claim and the OASIS.
It is important for providers to verify that the OASIS was successfully accepted into the iQIES database and that the above items match with the claim. If you believe the above items match between the OASIS and the claim, but you continue to encounter issues, please contact the PCC at 1.877.299.4500 (option 1) for further assistance. Please be prepared to provide screen prints of the OASIS acceptance report if requested. |
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Proposed Resolution |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
---|---|---|---|---|---|---|
04.10.2020 |
Closed |
Home Health |
There is an issue with the iQIES files which is causing claims to go to the Return to Provider (RTP) file with 37253 (no OASIS assessment found.) This issue is occurring with all Medicare Administrative Contractors (MACs) who processes home health claims. |
37253 |
NA |
04.13.2020 |
Updates | 04.13.2020 – This issue has been resolved. 04.10.2020 – This issue has been reported to Medicare and the system maintainer and is being researched. |
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MAC Action | ||||||
Provider Action | 04.13.2020 – If you believe your claim went to RTP with reason code 37253 in error from April 6 through April 10, 2020, press F9 to move your claim out of RTP and continue processing |
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Proposed Resolution |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
---|---|---|---|---|---|---|
02.24.2020 |
Closed |
Home Health and Hospice |
CGS has identified an issue affecting (XX7 type of bill) and cancellations (XX8 Type of bill) that are submitted via Fiscal Intermediary Standard System (FISS) Direct Data Entry (DDE), which are returning with reason code 30918. When entering these adjustments and cancellations thru DDE, the incorrect Medicare Beneficiary Identifier (MBI) is being applied. |
30918 |
0302.2020 |
|
Updates | 03.02.2020 – The fix that resolved this issue was implemented over the weekend. The Claims department is working to release the adjustments and cancels that were suspended in status/location S MBII1 due to this issue. |
|||||
MAC Action | 03.02.2020 – The Claims department is working to release the adjustments and cancels that were suspended in status/location S MBII1 due to this issue. 02.24.2020 – These claims will be suspended to SMBII1. The Claims department will work to correct the MBI. |
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Provider Action | 02.24.2020 – Some adjustments/cancels may have been sent to your Return to Provider (RTP) file (status/location T B9997). If you have adjustments in RTP with reason code 30918, please verify that it has the correct MBI and F9. There are two options providers can choose from when entering adjustments/cancels. You may F9 each adjustment/cancel you enter, or after entering one adjustment/cancel, log out of FISS DDE and log back in to enter your next adjustment/cancel. |
|||||
Proposed Resolution | 02.24.2020 – A fix to this issue will be implemented and in production on Monday, March 2, 2020. |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
---|---|---|---|---|---|---|
02.10.2020 |
Closed |
Hospice |
Physician charges on hospice claims (revenue code 0657) received by CGS between 10.07.2019 – 01.05.2020 were overpaid. |
NA |
Revenue Code 0657 for claims received between 10.07.2019 – 01.05.2020 |
02.10.2020 |
Updates | 02.21.2020 – This issue has been resolved. Refer to the MAC Action and Provider Action below. |
|||||
MAC Action | 02.10.2020 – CGS will adjust claims that are brought to their attention. |
|||||
Provider Action | 02.10.2020 – CGS will adjust claims that are brought to their attention. |
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Proposed Resolution | NA |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
---|---|---|---|---|---|---|
01.21.2020 |
Closed |
Home Health and Hospice |
When a claim is entered via the Fiscal Intermediary Standard System (FISS) Direct Data Entry (DDE) with the Medicare Beneficiary Identifier (MBI), and when pressing F9 a reason code displays, the MBI changes to a Health insurance Claim Number (HICN). If the reason code is resolved, and the claim is stored, the claim is sent to the Return to Provider (RTP) file with reason code 30995 in error. |
30995 |
MBI |
02.12.2020 |
Updates | 02.21.2020 – The system fix to resolve this issue was implemented on February 12, 2020. 02.07.2020 – The scheduled implementation date has been changed to February 12, 2020. 01.21.2020 – This issue has been reported and a resolution is scheduled for implementation on March 2, 2020. |
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MAC Action | ||||||
Provider Action | 02.21.2020 – Providers should now be able to enter the MBI using FISS DDE. 01.20.2020 – This is only affecting claims entered into FISS via DDE. Claims can be submitted electronically. |
|||||
Proposed Resolution | 01.20.2020 – System release is scheduled for implementation on March 2, 2020. |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
---|---|---|---|---|---|---|
06.11.2019 |
Closed |
Home Health and Hospice |
If you have submitted an Appeal to CGS, the Interactive Voice Response (IVR) system is not acknowledging that it was received. |
NA |
Appeals |
08.20.2020 |
Updates | 08.20.2020 – It has been determined that this issue has been resolved. 07.30.2020 – No additional update at this time. 07.10.2020 – No additional update at this time. 06.26.220 – No additional update at this time. 06.12.2020 – No additional update at this time. 05.15.2020 – No additional update at this time. 04.06.2020 – No additional update at this time. 02.21.2020 – No additional update at this time. 01.14.2020 – No additional update at this time. 12.16.2019 – No additional update at this time. 11.12.2019 – No additional update at this time. 10.16.2019 – No additional update at this time. 09.26.2019 – No additional update at this time. 09.06.2019 – No additional update at this time. 08.16.2019 – No additional update at this time. 07.23.2019 – No additional update at this time. 06.26.2019 – No additional update at this time. |
|||||
MAC Action | 06.11.2019 – This issue has been reported for resolution. |
|||||
Provider Action | 06.11.2019 – Until appeals information is available in the IVR, you may access myCGS. If it has been over 65 days since your appeal was submitted, and you have not received a decision, please contact the Provider Contact Center at 1.877.299.4500. |
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Proposed Resolution |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
---|---|---|---|---|---|---|
03.25.2019 |
Closed |
Hospice |
CGS has identified an ongoing issue with the two separate payment rates for hospice routine home care (RHC) services (high/low). |
RHC high/low payment |
01.20.2020 |
|
Updates | 01.23.2020 – The resolution to this issue was implemented on January 20, 2020. 01.14.2020 – No additional update at this time. 12.16.2019 – As a result of additional research it has been determined that this issue occurs when an adjustment is made to an adjustment. A resolution to this issue has not yet been scheduled. 11.12.2019 – The Provider Contact Center (PCC) has reported that in some circumstances, the resolution that was implemented on October 21, 2019, was not successful. Additional research is being done and updates will be provided as they become available. 10.23.2019 – The fix to resolve this issue was not implemented until October 21, 2019. 10.16.2019 – The resolution to this issue was implemented on October 7, 2019. The Claims staff is currently reviewing claims to determine if this issue has been resolved. 09.26.2019 – No additional update at this time. 09.06.2019 – No additional update at this time. Refer to the Provider Action section below. 08.16.2019 – No additional update at this time. Refer to the Provider Action section below. 07.23.2019 – No additional update at this time. 06.18.2019 – No additional update at this time. 05.29.2019 – No additional update at this time. Refer to the Provider Action section below. 05.15.2019 – No additional update at this time. Refer to the Provider Action section below. 04.29.2019 – It has been verified that this issue involves transfer and non-transfer situations. 04.25.2019 – No additional update at this time. Refer to the Provider Action section below. 04.11.2019 – The April 11, 2019 issue of the MLN Connects includes the "Hold Hospice Adjustments to Avoid Underpayments" article indicating a fix will be implemented on October 7, 2019. "On July 2, 2018, CMS changed Medicare's claims processing systems to better identify prior hospice days when calculating hospice routine home care payments after a transfer; see MLN Matters Article MM10180. This process is not working correctly, resulting in underpayment for these claims. CMS will fix this issue on October 7:
04.09.2019 – No additional update at this time. 03.25.2019 – The system fix implemented on 3/4/2019 was not successful. This issue has been reported to the system maintainers. |
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MAC Action | ||||||
Provider Action | 01.23.2020 – Providers may resume submitting adjustments. If the dates of service are beyond the timely filling period, submit a reopening request using Type of Bill 8XQ. 10.23.2019 – Providers may resume submitting adjustments. If the dates of service are beyond the timely filling period, submit a reopening request using Type of Bill 8XQ. 04.11.2019 – Until October 7, do not submit adjustments when there is a transfer within the benefit period. You may resume submitting adjustments beginning October 7 or after. If the dates of service are beyond the timely filling period, submit a reopening request using Type of Bill 8XQ 03.25.2019 – No provider action is required at this time. |
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Proposed Resolution | 04.11.2019 – CMS |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
---|---|---|---|---|---|---|
09.19.2019 |
Closed |
Home Health and Hospice |
The Centers for Medicare & Medicare Services (CMS) is aware of an issue causing the Medicare Beneficiary Identifier (MBI) on the incoming claim to link to an inactive Health Insurance Claim Number (HICN). This is impacting a limited number of claims. |
38119, 30918, 30905, F5050, U5050, U5062 |
MBI |
12.18.2019 |
Updates | 12.18.2019 – After claims monitoring it appears that this issue has been resolved. 12.16.2019 – No additional update at this time. 11.12.2019 – No additional update at this time. 10.16.2019 – The Claims and Technical Support staff are reviewing the claims affected by this issue to ensure the resolution which was implemented on October 7, 2019, was successful. 09.26.2019 – No additional update at this time. 09.19.2019 – The claims affected by this issue are being suspended in status/location S MHMBI. A resolution to this issue has been scheduled for implementation on October 7, 2019. At that time, the claims will be released to continue processing. |
|||||
MAC Action | ||||||
Provider Action | 09.19.2019 – No action required. |
|||||
Proposed Resolution | 09.19.2019 – A resolution to this issue has been scheduled for implementation on October 7, 2019. |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
---|---|---|---|---|---|---|
01.31.2019 |
Closed |
Home Health and Hospice |
In some situations where providers are submitting claims under the Medicare Beneficiary Identifier (MBI), the claim processes under the beneficiary's Health Insurance Claim Number (HICN). This seems to occur when the Common Working File (CWF) shows that a new HICN is assigned to the beneficiary. New and subsequent claims are processing under the new HICN; when the prior claim information is under the old HICN and is not cross referencing to the new HICN. This is causing claims to go to the return to provider (RTP) file with reason code 38107 (matching home health RAP cannot be found) and 37402 (hospice sequential billing). |
38107 and 37402 |
HICN and MBI |
12.18.2019 |
Updates | 12.18.2019 – After claims monitoring it appears that this issue has been resolved. 12.16.2019 – No additional update at this time. 11.12.2019 – No additional update at this time. 10.16.2019 – The Claims and Technical Support staff are reviewing the claims affected by this issue to ensure the resolution which was implemented on October 7, 2019 was successful. 09.26.2019 – Please refer to the Provider Action section below. 09.06.2019 – A resolution to this issue has been scheduled for implementation on October 7, 2019. Refer to the Provider Action below. 08.16.2019 – A resolution to this issue has been scheduled for implementation on October 7, 2019. Refer to the Provider Action below. 07.23.2019 – No additional update at this time. 06.18.2019 – No additional update at this time. 05.29.2019 – No additional update at this time. 05.15.2019 – No additional update at this time. 04.25.2019 – No additional update at this time. 04.09.2019 – No additional update at this time. 03.29.2019 – No additional update at this time. 03.15.2019 – No additional update at this time. 03.01.2019 – No additional update at this time. 02.14.2019 – No additional update at this time. 01.31.2019 – This issue has been reported to the system maintainers. |
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MAC Action | 01.13.2019 – No action at this time. |
|||||
Provider Action | 09.26.2019 – No action at this time. 08.16.2019 – Providers are encouraged to submit claims with the MBI. Until the resolution to this issue is implemented, if this issue occurs, please contact the Provider Contact Center at 1.877.299.4500 (option 1) and they will work with the Claims staff to manually resolve the issue for your claim. 01.13.2019 – No action at this time. |
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Proposed Resolution |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
---|---|---|---|---|---|---|
11.06.2019 |
Closed |
All Part A, Part B, home health and hospice providers |
The Centers for Medicare & Medicaid Services (CMS) has identified an issue with obtaining current MSP information via the HIPAA Eligibility Transaction System (HETS). This affects MSP information available in myCGS, and the interactive voice response (IVR) system. |
NA |
MSP Eligibility |
11.20.2019 |
Updates | 11.20.2019 – The issue related to HETS returning incorrect MSP records is resolved. 11.11.2019 – The Common Working File (CWF) implemented system changes October 7, 2019. The CWF changes inadvertently resulted in sharing beneficiary MSP updates or new occurrences with HETS only when there is claims activity. The CWF MSP data is accurate; however, if a beneficiary's MSP information changed since October 7th and there hasn't been CWF claim activity for that beneficiary, HETS MSP data isn't current. CWF is the MSP information source for HETS, therefore, this affects the MSP information available via myCGS portal and IVR system. A resolution to this issue is scheduled for implementation the weekend of November 16th. 11.06.2019 – CGS will share updated information as it becomes available. |
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MAC Action | 01.04.2019 – Updates will be provided as they become available. |
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Provider Action | 01.04.2019 – Providers that have hospice adjustments in RTP with reason code U5150 or U5151 should contact the Provider Contact Center at 1.877.299.4500 (Option 1). CGS will then work with the Common Working File (CWF) to correct the hospice master record. |
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Proposed Resolution |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
---|---|---|---|---|---|---|
05.14.2019 |
Closed |
Hospice |
Hospice providers may notice that the information provided in the Interactive Voice Response (IVR) system and myCGS may not reflect all current hospice periods. Please refer to Change Request 11277 for additional information. |
NA |
NA |
10.16.2019 |
Updates | 10.16.2019 – The resolution was implemented on October 7, 2019. 09.26.2019 – No additional update at this time. 09.06.2019 – No additional update at this time. A resolution will be implemented October 7, 2019, based on Change Request 11277. 08.16.2019 – No additional update at this time. A resolution will be implemented October 7, 2019, based on Change Request 11277. 07.23.2019 – No additional update at this time. 06.18.2019 – No additional update at this time. 05.29.2019 – No additional update at this time. 05.14.2019 – Change Request 11277 is to be implemented October 7, 2019. |
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MAC Action | 12.04.2018 – CGS has reported this issue to the Common Working File (CWF). |
|||||
Provider Action | 05.14.2019 – No action at this time. Be sure to use the Common Working File (CWF) eligibility screens (ELGA or ELGH) to research hospice periods. |
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Proposed Resolution | 05.14.2019 – Refer to the Change Request 11277 which is scheduled for implementation October 7, 2019 |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
---|---|---|---|---|---|---|
10.09.2019 |
Closed |
All Part A, Part B, home health and hospice providers |
CGS has been notified by CWF that beneficiary eligibility dates may be missing from the CWF beneficiary files. They have received many examples and will be looking into the issue. This will affect eligibility inquiries using the myCGS portal, Interactive Voice Response (IVR) system and the CWF eligibility systems, ELGA/ELGH. |
NA |
Eligibility |
10.15.2019 |
Updates | 10.15.2019 – Due to processing issues at the Enrollment Database (EDB) entitlement data sent for new and/or updated beneficiaries processed at the Common Working File (CWF) between October 7, 2019 and October 9, 2019 posted with blank/ZERO entitlement dates causing some claims to reject with reason code U5200. After discovering the issue, CGS suspended some claims. The issue with the EDB has been corrected and the beneficiary entitlement dates have been restored. Please refer to the Provider Action and MAC Action section below for additional information. 10.09.2019 – Additional information will be provided when it becomes available. |
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MAC Action | 10.15.2019 – Claims that were suspended with reason code U5200 will be released to continue processing. 10.09.2019 – No action at this time. |
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Provider Action | 10.15.2019 – If you had claims reject with reason code U5200 as a result of this issue, please verify that the beneficiary was eligible on the date of service and the claim was rejected incorrectly, and resubmit the claim to CGS for processing. 10.09.2019 – No action at this time. |
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Proposed Resolution |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
---|---|---|---|---|---|---|
07.11.2019 |
Closed |
Hospice |
CGS is aware that Notices of Election (NOEs) are RTPing with reason code 32114 when the 9-digit ZIP code is not transmitted via EDI submission. NOEs submitted via DDE are currently processing correctly. |
32114 |
RTP |
08.19.2019 |
Updates | 08.06.2019 – This issue has been resolved. 07.30.2019 – No additional update at this time. A resolution to this issue is scheduled for implementation on August 19, 2019. Refer to the Provider Action section below. 07.16.2019 – A resolution to this issue is scheduled for implementation on August 19, 2019. On August 20th, NOEs submitted via EDI submission should process without editing for the ZIP code. |
|||||
MAC Action | 07.30.2019 – A resolution to this issue is scheduled for implementation on August 19, 2019. 07.11.2019 – CGS is currently researching. |
|||||
Provider Action | 07.16.2019 – Providers may correct their NOEs that are in RTP with reason code 32114 by entering the full 9-digit ZIP code. CGS will also accept late NOE exceptions for this specific issue. When requesting an exception, enter Remarks stating "NOE was incorrectly returned due to the ZIP Code issue with reason code 32114." 07.11.2019 – Ensure that the full 9-digit ZIP code is transmitted. Please check this log for additional updates concerning EDI submission of NOEs. |
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Proposed Resolution |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
---|---|---|---|---|---|---|
12.04.18 |
Closed |
Hospice |
Hospice claims are incorrectly rejecting with reason code C7080. |
C7080 |
NA |
05.14.2019 |
Updates | 05.15.2019 – This issue has been resolved. Claims are no longer being rejected incorrectly. 04.25.2019 – No additional update at this time. 04.09.2019 – No additional update at this time. 03.25.2019 – No additional update at this time. 03.08.2019 – No additional update at this time. 02.21.2019 – No additional update at this time. 02.08.2019 – No additional update at this time. 01.18.2019 – No additional update at this time. 01.04.2019 – No additional update at this time. 12.04.2018 – Hospice claims are incorrectly rejecting with reason code C7080 indicating that one or more line item date of service overlaps with another claim. |
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MAC Action | 12.04.2018 – CGS has reported this issue to the Common Working File (CWF). |
|||||
Provider Action | 05.14.2019 – No provider action is required. 12.04.2018 – No provider action is required at this time. |
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Proposed Resolution |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
---|---|---|---|---|---|---|
11.15.2018 |
Closed |
Hospice |
Hospice claims are receiving reason code U5175 incorrectly. |
U5175 |
NA |
05.14.2019 |
Updates | 05.14.2019 – The CGS Claims department are now able to work the claims suspended with reason code U5175 to allow continued processing. 04.25.2019 – No additional update at this time. 04.09.2019 – No additional update at this time. 03.25.2019 – No additional update at this time. 03.08.2019 – No additional update at this time. 02.21.2019 – No additional update at this time. 02.08.2019 – No additional update at this time. 01.18.2019 – No additional update at this time. 01.04.2019 – No additional update at this time. 12.11.2018 – No additional update at this time. 11.15.2018 – Hospice claims receiving reason code U5175 incorrectly are being suspended in status/location S M90HP. U5175 suspends when a hospice transaction reverses a hospice revocation that will result in overlapping hospice election periods. |
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MAC Action | 05.14.2019 – Claims suspended with reason code U5175 are being worked to continue processing. 11.15.2018 – Updates will be provided as they become available. |
|||||
Provider Action | 05.14.2019 – No provider action is required. 11.15.2018 – No provider action is required at this time. |
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Proposed Resolution |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
---|---|---|---|---|---|---|
04.17.2019 |
Closed |
Home Health and Hospice |
Claims submitted with a patient's Health Insurance Claim Number (HICN) rather than the Medicare Beneficiary Identifier (MBI) are not populating to the Standard Paper Remittance (SPR) although the information is showing on the 835 file. |
NA |
HICN |
04.25.2019 |
Updates | 04.25.2019 – The correction to this issue has been implemented. 04.17.2019 – The correction to the issue will be implemented into production on April 22, 2019. |
|||||
MAC Action | 04.17.2019 – The fix for this issue is scheduled to be implemented into production on April 22, 2019. |
|||||
Provider Action | 04.17.2019 – Providers may bypass this issue by submitting claims with the MBI. Only claims submitted with the HICN are not populating the patient's name on the SPR. |
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Proposed Resolution |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
---|---|---|---|---|---|---|
01.10.2019 |
Closed |
Home Health and Hospice |
The Medicare Part B payment allowances for HCPCS code Q2038 and CPT code 90661 (flu vaccine) is not yet available. |
37580 and 36602 |
HCPCS code Q2038 and CPT code 90661 (flu vaccine) |
04.25.2019 |
Updates | 04.25.2019 – Products described by these codes have not been available since 2016; therefore, the Centers for Medicare & Medicaid Services (CMS) do not have a payment amounts for these codes. Claims with these codes will be sent to the Return to Provider (RTP) file with reason code 79079 for providers to correct the claim with a valid code. 04.09.2019 – No additional update at this time. 03.25.2019 – No additional update at this time. 03.08.2019 – No additional update at this time. 02.21.2019 – No additional update at this time. 02.08.2019 – No additional update at this time. 01.14.2019 – The CPT code 90661 has been added to this issue. 01.10.2019 – Claims with dates of service on or after August 1, 2018, through July 31, 2019, submitted with HCPCS code Q2038 (flu vaccine) are being suspended in status/location S MFLU1. Refer to MM10914 for additional information. |
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MAC Action | 04.25.2019 – CGS will send claims to the RTP file with reason code 79079 in order for providers to correct. 01.10.2019 – Claims are being suspended in status/location S MFLU1 until the payment allowance is available. |
|||||
Provider Action | 04.25.2019 – Providers will need to correct claims in RTP with reason code 79079 by correcting the HCPCS code. 01.10.2019 – No action is necessary by providers. |
|||||
Proposed Resolution | 01.10.2019 – Once the payment allowance is available, claims will be released to continue processing. |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
---|---|---|---|---|---|---|
04.01.2019 |
Closed |
Home Health and Hospice |
The Common Working File (CWF) eligibility inquiry screens (ELGA/ELGH) are not allowing providers to access eligibility information. |
NA |
ELGA/ELGH |
04.02.2019 |
Updates | 04.02.2019 – This issue has been resolved. Providers may now access eligibility information via ELGA/ELGH. |
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MAC Action | 04.01.2019 – CGS is currently researching the issue. |
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Provider Action | 04.02.2019 – No provider action required. 04.01.2019 – Providers may obtain eligibility information by accessing myCGS or the Interactive Voice Response (IVR). |
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Proposed Resolution |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
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02.05.2019 |
Closed |
Hospice |
Some hospice adjustments continue to process with incorrect two tier (high/low) payment rates for Routine Home Care services. |
Routine Home Care (RHC) |
03.08.2019 |
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Updates | 03.08.2019 – The resolution scheduled for 3.4.2019 has been implemented. Providers may resubmit adjustment that previously paid incorrectly. 02.19.2019 – No additional update at this time. 02.05.2019 – This issue has been reported to the system maintainers. A resolution to this issue is scheduled for implementation on 3/4/2019. |
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MAC Action | 03.08.2019 – No action. |
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Provider Action | 03.08.2019 – Providers may resubmit adjustment that previously paid incorrectly. 02.05.2019 – No action is required at this time. |
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Proposed Resolution | 02.05.2019 – A resolution will be implemented on 3/4/2019. |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
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12.19.2018 |
Closed |
Home Health |
1A005 (patient middle initial is invalid) |
NA |
02.04.2019 |
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Updates | 02.08.2019 – The 02.04.2019 system release was implemented to resolve this issue. See "Provider Action" below. 01.18.2019 – The 01.17.2019 system release has been moved to 02.04.2019. 01.04.2019 – Two separate system releases have been scheduled for 01.07.2019 and 01.17.2019. 12.19.2018 – CGS is currently researching this issue. Updates will be provided as soon as they become available. |
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MAC Action | 02.08.2019 – The 02.04.2019 system release was implemented. |
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Provider Action | 02.08.2019 – The system releases should prevent future blank claims; however, the release does not resolve RAPs and final in RTP with reason code 1A005 or 1A006. Take the following actions to generate a beneficiary file to allow the blank RAPs or claims to finish processing.
12.19.2018 – No provider action is required at this time. |
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Proposed Resolution |
Date Reported | Status | Provider Type Impacted | Description of Issue | Reason Codes | Claim Coding Impact | Date Resolved |
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05.08.2018 |
Closed |
Home Health and Hospice |
Various reason codes (e.g., 38107 or 37402) |
MBI |
01.18.2019 |
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Updates | 01.18.2019 – This issue has been resolved. 12.11.2018 – No additional update at this time. 11.13.2018 – No additional update at this time. 10.03.2018 – No update at this time. The CGS Claims staff continues to manually correct claims suspended in status/location S MPMBI. 08.30.2018 – No update at this time. 08.16.2018 – The claims suspended in status/location S MPMBI were corrected by the Claims Staff; however, it has been discovered that the update implemented on July 2, 2018, did not completely fix the issue. Some claims have continued to go to the RTP with reason codes 38107 and 37402. An edit will be set up to move those claims to the suspended status/location S MPMBI. 07.31.2018 – The CGS Claims staff continue to manually correct claims suspended in status/location S MPMBI. 07.12.2018 – It has been determined that the claims suspended in status/location S MPMBI will need to be manually corrected by CGS Claim staff. This issue will be updated once all suspended claims have been corrected. 07.06.2018 – The update was implemented on July 2, 2018; however, it appears the update did not resolve the issue. Additional research is being done. 05.17.2018 – The Centers for Medicare & Medicaid Services (CMS) has provided instructions to suspend home health and hospice claims submitted with an MBI that receive reason codes 38119, 38107, or 37402 until an update is installed. The update is currently scheduled for July 2, 2018. The affected claims will be suspended in status/location S MPMBI. 05.08.2018 – This issue has been reported to the FISS maintainer for additional research. |
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MAC Action | 01.18.2019 – All claims that were suspended in S MPMBI with reason codes 38107 and 97402 have been released to continue processing. 08.16.2018 – An edit has been set up to suspend claims with reason codes 38107 and 37402 to status/location S MPMBI. 07.12.2018 – It has been determined that the claims suspended in status/location S MPMBI will need to be manually corrected by CGS Claim staff. This issue will be updated once all suspended claims have been corrected. 05.17.2018 – After the update, which is currently scheduled for July 2, 2018, is implemented, CGS will release the claims to continue processing. 05.08.2018 – None at this time. |
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Provider Action | 01.18.2019 – No action is required. 08.16.2018 – If you have claims in the RTP file with reason codes 38107 and 37402, please F9 and they will move to the suspended status/location S MPMBI. 07.12.2018 – No action by providers required for claims suspended in status/location S MPMBI. 05.08.2018 – Providers may suppress the claim showing in the Return to Provider (RTP) file with the invalid HICN and resubmit the claim using the beneficiary's correct HICN. |
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Proposed Resolution |