Skip to Main Content

Print | Bookmark | Email | Font Size: + |

Home Health & Hospice Customer Service Mailing Addresses

Who to Write

Addresses and Additional Information

General Correspondence

J15 – HHH Correspondence
CGS Administrators, LLC
PO Box 20014
Nashville, TN 37202

Medical Director

Send clinical questions:

Neil S. Sandler, MD
Chief Medical Officer, J15 A/B MAC
CGS Administrators, LLC
26 Century Blvd STE ST610
Nashville, TN 37214-3685

Email: cmd.inquiry@cgsadmin.com

Appeals

Mailing Address:
J15 – HHH Correspondence
CGS Administrators, LLC
PO Box 20014
Nashville, TN 37202

FedEx/UPS/Certified Mail:
J15 – HHH Appeals
CGS Administrators, LLC
26 Century Blvd STE ST610
Nashville, TN 37214-3685

Redeterminations may also be submitted via myCGS and Electronic Submission of Medical Documentation (esMD).

Electronic Data Interchange (EDI)

J15 – Part A/B Correspondence
CGS Administrators, LLC
PO Box 20018
Nashville, TN 37202

Freedom of Information (FOIA)

J15 – HHH Correspondence
CGS Administrators, LLC
PO Box 20014
Nashville, TN 37202

Medical Review Additional Development Requests (ADRs)

J15 – HHH Correspondence
CGS Administrators, LLC
PO Box 20014
Nashville, TN 37202

Medical review ADR documents may also be submitted via fax (615.660.5981), CD/DVD, Electronic Submission of Medical Documentation (esMD), and myCGS.

Online Help Center

J15 – HHH Correspondence
CGS Administrators, LLC
PO Box 20014
Nashville, TN 37202

Reopenings

J15 – HHH Correspondence
CGS Administrators, LLC
PO Box 20014
Nashville, TN 37202

Claims and Adjustments

J15 – HHH CLAIMS
CGS Administrators, LLC
PO Box 20019
Nashville, TN 37202

Provider Enrollment

Electronic Funds Transfer (EFT) Authorization Agreement (CMS-588) Form

J15 – HHH Provider Enrollment
CGS Administrators, LLC
PO Box 20016
Nashville, TN 37202

Refund Checks

CGS – J15 Home Health & Hospice
PO Box 957124
St. Louis, MO 63195-7124

Overnight Delivery:

CGS Administrators, LLC – J15 Home Health and Hospice
Lockbox 957124
3180 Rider Trail South
SL-MO-R1LB
Earth City, MO 63045

Cost Reports

Hospice Caps

J15 – HHH Audit & Reimbursement
CGS Administrators, LLC
PO Box 20015
Nashville, TN 37202

Send check and Worksheet/letter (see Note below) to:

CGS – J15 Home Health and Hospice
P.O. Box 957124
St. Louis, MO 63195-7124

Overnight Delivery:

CGS Administrators, LLC – J15 Home Health and Hospice
Lockbox 957124
3180 Rider Trail South
SL-MO-R1LB
Earth City, MO 63045

Note: For Cost Reports, include a copy of Worksheet S. For hospice cap overpayments, include a cover letter to explain overpayment. Refer to the Cost Report Acceptance Web page for access to Home Health and Hospice Cost Report forms.

Credit Balance Reports

To ensure timely receipt and processing, send the CMS-838/Certification within 30 days of the quarter end date using one of the options below:

  • Regular and Certified Mail:
    CGS
    Attn: HHH Credit Balance Reporting
    P.O. Box 20014
    Nashville, TN 37202
  • Fed Ex/UPS/Overnight Courier:
    CGS
    J15 Credit Balance Reporting
    26 Century Blvd STE ST610
    Nashville, TN 37214-3685

Please note that if you have or will be submitting an adjustment, please send the UB-04 along with the CMS-838 form.

  • If you are issuing a refund check for a credit balance:
    Send the CMS-838 and a copy of the refund check using one of the options listed above.

Send the refund check with a copy of the CMS-838 or documentation that indicates the check is for a credit balance, the quarter end date, and provider number associated with the check to the following address:

  • CGS – J15 Home Health and Hospice
    P.O. Box 957124
    St. Louis, MO 63195-7124

CMS Regional Office

Send feedback about your experiences with CGS to the Centers for Medicare & Medicaid Services (CMS): OPOLE_IFM_CHIKCGP@cms.hhs.gov

Back to the top of the page Top

Updated: 10.24.23

spacer

26 Century Blvd Ste ST610, Nashville, TN 37214-3685 © CGS Administrators, LLC. All Rights Reserved