Corporate

Home Health & Hospice Customer Service Mailing Addresses

Who to Write

Addresses and Additional Information

General Correspondence

J15 – HHH Correspondence
CGS Administrators, LLC
PO Box 20014
Nashville, TN 37202

Medical Director

Send clinical questions:

Neil S. Sandler, MD
Chief Medical Officer, J15 A/B MAC
CGS Administrators, LLC
Two Vantage Way
Nashville, TN 37228

Email: cmd.inquiry@cgsadmin.com

Appeals

J15 – HHH Correspondence
CGS Administrators, LLC
PO Box 20014
Nashville, TN 37202

Redeterminations may also be submitted viamyCGSPDF andElectronic Submission of Medical Documentation (esMD).

Electronic Data Interchange (EDI)

J15 – Part A/B Correspondence
CGS Administrators, LLC
PO Box 20018
Nashville, TN 37202

Freedom of Information (FOIA)

J15 – HHH Correspondence
CGS Administrators, LLC
PO Box 20014
Nashville, TN 37202

Medical Review Additional Development Requests (ADRs)

J15 – HHH Correspondence
CGS Administrators, LLC
PO Box 20014
Nashville, TN 37202

Medical review ADR documents may also be submitted via fax (615.660.5981), CD/DVD,Electronic Submission of Medical Documentation (esMD), andmyCGSPDF.

Online Help Center

J15 – HHH Correspondence
CGS Administrators, LLC
PO Box 20014
Nashville, TN 37202

Reopenings

J15 – HHH Correspondence
CGS Administrators, LLC
PO Box 20014
Nashville, TN 37202

Claims and Adjustments

J15 – HHH CLAIMS
CGS Administrators, LLC
PO Box 20019
Nashville, TN 37202

Provider Enrollment

Electronic Funds Transfer (EFT) Authorization Agreement (CMS-588) Form

J15 – HHH Provider Enrollment
CGS Administrators, LLC
PO Box 20016
Nashville, TN 37202

Refund Checks

CGS – J15 Home Health & Hospice
PO Box 957124
St. Louis, MO 63195-7124

Cost Reports

Hospice Caps

J15 – HHH Audit & Reimbursement
CGS Administrators, LLC
PO Box 20015
Nashville, TN 37202

Send check and Worksheet/letter (see Note below) to:

CGS – J15 Home Health and Hospice
P.O. Box 957124
St. Louis, MO 63195-7124

Note: For Cost Reports, include a copy of Worksheet S. For hospice cap overpayments, include a cover letter to explain overpayment. Refer to the Cost Report Acceptance Web page for access to Home Health and Hospice Cost Report forms.

Credit Balance Reports

To ensure timely receipt and processing, send the CMS-838/Certification within 30 days of the quarter end date using one of the options below:

  • Regular and Certified Mail:
    CGS
    Attn: HHH Credit Balance Reporting
    P.O. Box 20014
    Nashville, TN 37202
  • Fed Ex/UPS/Overnight Courier:
    CGS
    J15 Credit Balance Reporting
    2 Vantage Way
    Nashville, TN 37228

Please note that if you have or will be submitting an adjustment, please send the UB-04 along with the CMS-838 form.

  • If you are issuing a refund check for a credit balance:
    Send the CMS-838 and a copy of the refund check using one of the options listed above.

Send the refund check with a copy of the CMS-838 or documentation that indicates the check is for a credit balance, the quarter end date, and provider number associated with the check to the following address:

  • CGS - J15 Home Health and Hospice
    P.O. Box 957124
    St. Louis, MO 63195-7124

Contracting Officer’s Representative

Send feedback to the Centers for Medicare & Medicaid Services (CMS) about your experiences with CGS

Ann Clemens
Medicare Contractor Management Group
J15 Contracting Officer's Representative
Centers for Medicare & Medicaid Services
1961 Stout St. Rm 08-148
Denver, CO 80294

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Updated: 04.23.19

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