Home Health & Hospice Customer Service Mailing Addresses
Who to Write |
Addresses and Additional Information |
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General Correspondence |
J15 – HHH Correspondence |
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Medical Director |
Send clinical questions: Neil S. Sandler, MD Email: cmd.inquiry@cgsadmin.com |
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Redeterminations may also be submitted via myCGS and Electronic Submission of Medical Documentation (esMD). |
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Electronic Data Interchange (EDI) |
J15 – Part A/B Correspondence |
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J15 – HHH Correspondence |
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J15 – HHH Correspondence Medical review ADR documents may also be submitted via fax (615.660.5981), CD/DVD, Electronic Submission of Medical Documentation (esMD), and myCGS. |
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J15 – HHH Correspondence |
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J15 – HHH Correspondence |
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Claims and Adjustments |
J15 – HHH CLAIMS |
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Electronic Funds Transfer (EFT) Authorization Agreement (CMS-588) Form |
J15 – HHH Provider Enrollment |
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Refund Checks |
CGS – J15 Home Health & Hospice Overnight Delivery: CGS Administrators, LLC – J15 Home Health and Hospice |
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Hospice Caps |
J15 – HHH Audit & Reimbursement Overnight Delivery: CGS Administrators, LLC – J15 Home Health and Hospice Note: For Cost Reports, include a copy of Worksheet S. For hospice cap overpayments, include a cover letter to explain overpayment. Refer to the Cost Report Acceptance Web page for access to Home Health and Hospice Cost Report forms. |
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To ensure timely receipt and processing, send the CMS-838/Certification within 30 days of the quarter end date using one of the options below:
Please note that if you have or will be submitting an adjustment, please send the UB-04 along with the CMS-838 form.
Send the refund check with a copy of the CMS-838 or documentation that indicates the check is for a credit balance, the quarter end date, and provider number associated with the check to the following address:
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CMS Regional Office |
Send feedback about your experiences with CGS to the Centers for Medicare & Medicaid Services (CMS): OPOLE_IFM_CHIKCGP@cms.hhs.gov |
Updated: 10.24.23