Converter
Corporate

Medicare Beneficiary Identifier (MBI) and Name to Number Converter

The Interactive Voice Response (IVR) and Computer Telephone Integration (CTI) systems require entry of your patient's name and Medicare number during the beneficiary validation process. Use the following converter tools to convert letters to numbers for easy entry using your telephone keypad.

Medicare Beneficiary Identifier (MBI) Converter

The Interactive Voice Response (IVR) system requires you enter your patient's name and Medicare number during the beneficiary validation process. Use this tool to convert the patient's MBI to the corresponding numbers on your telephone key pad. Refer to the Centers for Medicare & Medicaid Services (CMS) website for information about the new Medicare cardsExternal Website.

NOTE: This conversion tool does not validate the beneficiary's Medicare number or eligibility to Medicare. It only provides the information you need to enter using the telephone key pad when using the IVR and is based only on the information you enter. The IVR will validate the beneficiary information.

Check the MBI that you entered to ensure it is in the correct format. The MBI format for each position is:

MBI Position 1 2 3 4 5 6 7 8 9 10 11
Type C A AN N A AN N A A N N

A – Alphabetic Character (A…Z), Excluding S, L, O, I, B. Z
C – Numeric 1 thru 9
N – Numeric 0 thru 9
AN – Either A or N


Beneficiary Name to Number Converter

The Interactive Voice Response (IVR) system requires you enter your patient's name during the beneficiary name validation process. Use this tool to convert the patient's name to the corresponding numbers on your telephone key pad.

Type the beneficiary's first initial of their first name and the first six letters of their last name in the "Enter Name" field. When the last name is less than 6 letters, the converted number must be followed by ‘#’ when you enter it on your telephone keypad.

Examples:

Beneficiary Name

First initial/Last Name entered into converter

Converted Number

Numbers used to enter on the telephone keypad

Susan Johnson

Sjohnso

7-5-6-4-6-7-6

7-5-6-4-6-7-6

Mary Jones

Mjones

6-5-6-6-3-7

6-5-6-6-3-7-#

John Lee III

jleeiii

5-5-3-3-4-4-4

5-5-3-3-4-4-4

John Lee Jr

jleejr

5-5-3-3-5-7

5-5-3-3-5-7-#

John Lee

Jlee

5-5-3-3

5-5-3-3-#


26 Century Blvd Ste ST610, Nashville, TN 37214-3685 © CGS Administrators, LLC. All Rights Reserved