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September 7, 2023

October 2023 Release "Dark Days"

To accommodate the anticipated duration to install the October 2023 release, the Common Working File (CWF) Host will observe a Gray Day on Thursday, September 28th and Dark Days on Friday, September 29th through Sunday, October 1st.

What this means to you:

  • It is customary for contractors to hold claims for several days following a quarterly release. Claims submitted during this period will not continue to process until the nightly system cycle runs on Monday, October 2nd.
  • We anticipate claims will still process within a normal timeframe and these slight delays will not affect the timeliness of your payments.
  • You can still access beneficiary eligibility information through the myCGS® portal or the Interactive Voice Response (IVR) system, but the information will not update during the dark day period.

Home Health and Hospice providers: You can still submit Notices of Admission (NOAs) and Notices of Election (NOEs) during this period. If you feel the dark day period caused a late NOA/NOE submission, you must provide the appropriate supporting documentation with the associated final claim.

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