September 17, 2021
October 2021 J15 Provider Contact Center (PCC) Training
Medicare is a continuously changing program, and it is important that we provide correct and accurate answers to your questions. To better serve the provider community, the Centers for Medicare & Medicaid Services (CMS) allows the PCC the opportunity to offer training to our customer service representatives (CSRs). The CGS J15 (Part A, Part B and Home Health & Hospice) PCC closure dates for CSR training and staff development are listed below.
Date |
PCC Training / Closures |
---|---|
Monday, October 11, 2021 |
Home Health & Hospice PCC Closed: Part A and Part B PCC Closed: |
The Interactive Voice Response (IVR) is available for assistance in obtaining patient eligibility information, claim and deductible information, and general information.
Part A IVR - 1.866.289.6501
Part B IVR – 1.866.290.4036
Home Health and Hospice IVR - 1.877.220.6289
In addition, CGS’ Internet portal, myCGS, is available to access various eligibility information through the Internet. For assistance, refer to the myCGS User Manual.