Corporate

November 9, 2018

Responding to Requests for Additional Documentation through myCGS

The myCGS web portal was recently enhanced to allow you to respond to our additional documentation request (ADR) letters directly from your MR Dashboard and Claims tab.

MR Dashboard:
If you find a pending ADR on your MR Dashboard, simply click on the 'Submit Documents' icon, which will connect you directly to the MR ADR Form.

Screen Shot

You can also access the form if you are on the 'Detailed Claim Status Information' page by clicking the 'Submit Documentation' button.

Screen Shot

For your convenience, the MR ADR form will auto-populate with information in most of the required fields, saving you TONS of time!

Claims Tab:
When checking the status of your claims from the Claims tab, if you see a claim pending awaiting response to an ADR letter, you can respond by selecting the 'Submit Documents' button located at the bottom of the page.

Screen Shot

To save you time, the form will auto-populate with information in most of the required fields so you will not have to complete them!

When claims are pending due to an ADR, do not use the 'Ask a Question' button, as it will not route the documentation you attached to the pending claim.

Take advantage of this enhancement and a number of additional myCGS functions available to you.

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