eOffset Using myCGS: Clarification of Valid Requests
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May 29, 2014 - Revised: 01.22.19

eOffset Using myCGS:  Clarification of Valid Requests

In May, CGS announced a new feature in the myCGS Web Portal - eOffset.   This option allows providers to request an immediate offset each time a demanded overpayment is received, or authorize a permanent request for all future demanded overpayments.

To use the eOffset function for an immediate offset, the provider must have received an overpayment demand letter from CGS.  The letter will include a number in the upper-right corner of the letter.  An eOffset may be requested by using this number or the account receivable (AR) number located on the attachment to the demand letter.

Letter Number

CGS is aware that some providers are attempting to use the eOffset feature to submit a voluntary refund.  However, the eOffset function does not support voluntary refunds.  To make a voluntary refund, follow the instructions provided on the Overpayment webpage, and use the appropriate Voluntary Refund form, available on the CGS website:

Note:  Part A providers, including home health and hospices, are strongly encouraged to electronically adjust claims to correct overpayments, rather than submit a refund via the Voluntary Refund Request form.

If you have additional questions about using the eOffset feature, please contact the CGS EDI Department using the appropriate number below:

  • Part A, 866-590-6703 (Option 2)
  • Part B – Kentucky and Ohio, 866-276-9558 (Option 2)
  • Home Health & Hospice: 877-299-4500 (Option 2)

You may also refer to the eOffset Job Aid located at http://www.cgsmedicare.com/pdf/eOffsetsJobAid.pdfPDF.


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