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Log In or Register for myCGS!

What is myCGS?

myCGS is a web-based application developed specifically to serve the needs of health care providers and their staff in Jurisdiction 15. Access to myCGS is available 24/7 and is free of charge to all CGS providers. myCGS offers a variety of functions, such as, access to beneficiary eligibility, claim and payment information, forms allowing you to submit redetermination requests, and respond to Medical Review Additional Documentation Requests (ADR), and much more. Refer to the myCGS User Manual Web page for more details.

To use myCGS, providers must have an Electronic Data Interchange (EDI) agreement on file with CGS. If you do not have an EDI agreement with CGS, refer to the J15 EDI Enrollment (Agreement) Form & InstructionsPDF document for assistance. In addition, to ensure you are able to utilize this free self-service option, please refer to the myCGS System Requirements. To avoid processing delays, please limit your usage of myCGS to one tab in your internet browser.

Need help?

We designed the myCGS web portal to allow for easy self-registration without having to contact CGS. In the event you need technical support during registration or experience any connectivity issues, the EDI Help Desk will be more than happy to assist you during normal business hours at: 1-866-276-9558, press option 2.

Before calling the CGS EDI Help Desk, make sure you check out the Top Provider Questions – myCGS, and/or refer to the myCGS User Manual below. These tools have been created to provide you with additional self-service options.

If you need help with claim denials, locating claim submission requirements, or understanding your claim payment, please call the Provider Contact Center at 1-866-276-9558, press option 1.

Did You Know?

Top Provider Questions – myCGS

User Manual

User Manual

Updated: 10.03.22


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