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January 10, 2022

Medicare Credit Balance Quarterly Reminder

As a reminder, the Medicare Credit Balance Report for the quarter ending December 31, 2021, is due in our office, postmarked by January 30, 2022.

A Medicare credit balance is an amount determined to be refundable to the Medicare program for an improper or excess payment made to a provider due to patient billing or claim processing errors. Each provider must submit a quarterly Medicare Credit Balance Report (CMS-838)External PDF and certification for each individual PTAN.

NOTE: Please do not submit duplicate reports. To ensure CGS receives your report timely, we encourage you to use the myCGS portal. As an added benefit, you will also receive instant confirmation, and the ability to check status. For details, please reference:

Submit your CMS-838/Certification within 30 days of the quarter end date to ensure timely receipt and processing. You may also use one of the following options. Do not use multiple options or submit duplicate reports.

If you have general questions related to the Credit Balance Report, contact the appropriate Provider Contact Center:

  • Home Health and Hospice – 1.877.299.4500 (Option 4)
  • KY/OH Part A – 1.866.590.6703 (Option 4)

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