October 28, 2021
November 2021 J15 Provider Contact Center (PCC) Training
Medicare is a continuously changing program and it is important to provide correct and accurate answers to your questions. To better serve the provider community, the Centers for Medicare & Medicaid Services (CMS) allows us to offer training to our customer service representatives (CSRs). As a result, the CGS J15 (Part A, Part B, and Home Health & Hospice) PCC will be closed for CSR training and staff development as follows:
Date |
PCC Training / Closures |
---|---|
Thursday, November 11, 2021 |
Home Health & Hospice PCC Closed: Part A and Part B PCC Closed: |
As a reminder, the myCGS Portal and Interactive Voice Response (IVR) are available to obtain patient eligibility, claim, deductible, and general information. Please reference the following resources for assistance
Part A IVR - 1.866.289.6501
Part B IVR – 1.866.290.4036
Home Health and Hospice IVR - 1.877.220.6289