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September 30, 2021

October 2021 Release "Dark" Days for the Common Working File (CWF) Hosts

To accommodate the anticipated duration of the October 2021 release, and to ensure the completion of weekly/monthly/quarterly processing, the CWF will not process claims beginning Friday, October 1, 2021 through Sunday, October 3, 2021.

What this means to you:

  • It is customary for contractors to hold claims for several days following a quarterly release. Claims that are submitted prior to the release that would have been processed through the CWF on Thursday, September 30, 2021 and Friday, October 1, 2021, will be held until the CGS nightly system cycle, Monday, October 4, 2021.
  • We anticipate that claims will still be processed within a normal timeframe, and these slight delays will not affect the timeliness of your payments.
  • October 1, 2021 – October 3, 2021 will be “dark days”. This will not affect your ability to access beneficiary eligibility information through myCGS or the IVR, but the information will not update during the dark day period.

Note for Hospice Providers: Notices of Election (NOEs) can still be submitted to CGS during this period. If you feel that a late submission of an NOE was caused by the dark day, appropriate documentation must be submitted.

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