April 26, 2019
Who to Contact for FISS DDE and myCGS Password Resets
When you call the CGS Provider Contact Center, listen carefully to the options to ensure you are connected to the Customer Service Representative (CSR) that can best assist you. CGS has seen an increase in calls where providers are selecting the incorrect option for password resets. As a reminder, please review the following password contact information.
- Fiscal Intermediary Standard System (FISS) Direct Data Entry (DDE) Passwords
If you need to have your FISS DDE password reset only, please contact the CGS Security Administration Team at 1.615.660.5444. Please have the following information ready before calling.- User ID
- First and last name of the user to which that ID is assigned
- Error message
- myCGS Portal
If you attempted to login three times unsuccessfully, you will be locked out for 30 minutes. After the 30 minute lockout period, you may try to login again. If you are locked out three times in a row, your access will be revoked.
If your access has been revoked, and you are a Provider User, contact your Provider Administrator who can reestablish your access. Refer to the New to myCGS – Administrator Unlock Feature article for additional information.
If you are a Provider Administrator and your access has been revoked, you must contact the appropriate EDI Help Desk to verify your identity and reestablish your access.- Part A Providers (KY and OH): 1.866-590-6703 (Option 2)
- Home Health and Hospice Providers: 1.877-299-4500 (Option 2)
For future reference, refer to the "myCGS Password Quick Reference Guide" for additional information. Refer to the "Avoiding the myCGS Lock-Out Period" for information on how to avoid lock-outs.