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myCGS Status

Below is a list of known issues that users have experienced in myCGS. Please refer to this page for workarounds and resolutions to myCGS issues.

Date Reported Issue Details Workaround Status Date Resolved
05.19.20 myCGS Access Update: Access to Eligibility and MBI Lookup data is now available.

myCGS users are currently unable to access Eligibilty or MBI Lookup data. We are working diligently to resolve this issue.
NA Closed 05.19.20
04.24.20 Scheduled Maintenance UPDATE: Access to the myCGS portal will not be available beginning on Friday, May 1, 2020, starting at 5:00 p.m. Central Time until approximately 4:00 a.m. on Monday May 4, 2020. NA Closed 05.04.20
01.09.20 myCGS Registration When a new user selects "Register for myCGS" to create an account, there is either no response or the Log-In screen displays. The issue is currently being investigated. NA Open  
07.08.19 Submitting eOffset Requests When requesting a Demand Letter Offset through the myCGS eOffset function, you are required to enter either the demand letter number or the AR number(s) associated with the overpayment. If you choose the option to enter the letter number, our system may be unable to locate it, preventing you from entering the request. Choose the option to enter the AR number(s) instead. Open  

Updated 05.19.20


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