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October 19, 2021

Medicare Credit Balance Quarterly Reminder

As a reminder, the quarterly Medicare Credit Balance Report for the quarter ending September 30, 2021 is due in our office, postmarked by October 30, 2021.

A Medicare credit balance is an amount determined to be refundable to the Medicare program for an improper or excess payment made to a provider due to patient billing or claim processing errors. Each provider must submit a quarterly Medicare Credit Balance Report (CMS-838)External PDF and certification for each individual PTAN.

NOTE: Please do not submit duplicate Credit Balance Reports. To ensure CGS receives your report timely, we encourage you to use the myCGS portal. As an added benefit, you will also receive instant confirmation and the ability to check status. For details, please reference:


Submit your CMS-838/Certification within 30 days of the quarter end date to ensure timely receipt and processing. You may also use one of the following options. Do not use multiple options or submit duplicate reports.

  Part A Home Health and Hospice
Reports may be faxed (do not send duplicate faxes): 1.803.462.2584
MCBR Receipts
Attn: Credit Balance Reporting
1.615.664.5987
MCBR Receipts
Attn: Credit Balance Reporting
Regular and Certified Mail: CGS
Attn: Credit Balance Reporting
P.O. Box 20023
Nashville, TN 37202
CGS
Attn: HHH Credit Balance Reporting
P.O. Box 20014
Nashville, TN 37202
Fed Ex/UPS/Overnight Courier: CGS
J15 Credit Balance Reporting
26 Century Blvd STE ST610
Nashville, TN 37214-3685
CGS
J15 Credit Balance Reporting
26 Century Blvd STE ST610
Nashville, TN 37214-3685

If you have general questions related to the Credit Balance report, contact the appropriate Provider Contact Center below.

  • Home Health and Hospice – 1.877.299.4500 (Option 1)
  • KY/OH Part A – 1.866.590.6703 (Option 1)

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