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September 17, 2021

October 2021 J15 Provider Contact Center (PCC) Training

Medicare is a continuously changing program, and it is important that we provide correct and accurate answers to your questions.  To better serve the provider community, the Centers for Medicare & Medicaid Services (CMS) allows the PCC the opportunity to offer training to our customer service representatives (CSRs). The CGS J15 (Part A, Part B and Home Health & Hospice) PCC closure dates for CSR training and staff development are listed below.


PCC Training / Closures

Monday, October 11, 2021

Home Health & Hospice PCC Closed:
8:00 a.m. – 4:30 p.m. Central Time

Part A and Part B PCC Closed:
8:00 a.m.– 5:00 p.m. Eastern Time

The Interactive Voice Response (IVR) is available for assistance in obtaining patient eligibility information, claim and deductible information, and general information. 

Part A IVR - 1.866.289.6501

Part B IVR – 1.866.290.4036

Home Health and Hospice IVR - 1.877.220.6289

In addition, CGS’ Internet portal, myCGS, is available to access various eligibility information through the Internet.  For assistance, refer to the myCGS User Manual.


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