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January 11, 2021

Medicare Credit Balance Quarterly Reminder

This is a reminder to submit the Quarterly Medicare Credit Balance Report.  The next report is due in our office postmarked by January 30, 2021, for the quarter ending December 31, 2020.  A Medicare credit balance is an amount determined to be refundable to the Medicare program for an improper or excess payment made to a provider because of patient billing or claims processing errors.

Each provider must submit a quarterly Medicare Credit Balance Report (CMS-838)External PDF and certification for each individual PTAN.

NOTE: Please do not submit duplicate Credit Balance Reports. To ensure CGS has received your report, consider using the website portal myCGS to submit your report. myCGS provides instant confirmation of receipt and allows you to check the status. For details, refer to:

Submit your CMS-838/Certification within 30 days of the quarter end date to ensure timely receipt and processing.  In addition to myCGS, CBRs may be submitted using one of the options below.  Do not submit duplicate Credit Balance Reports.

If you have general questions related to the Credit Balance report, contact the appropriate Provider Contact Center below.

  • Home Health and Hospice – 1.877.299.4500 (Option 1)
  • KY/OH Part A – 1.866.590.6703 (Option 4)


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