March 24, 2017
Submitting Medical Records through esMD: Important Information
If you submit medical records electronically, through the esMD (Electronic Submission of Medical Documentation) gateway, please be aware that CGS is receiving submissions with incorrect FISS DCNs.
- Correct submission: the DCN, followed by OHA (all alpha characters)
- Incorrect submission: the DCN, followed by 0HA (zero instead of alpha O)
Submitting a zero instead of alpha O causes claims to suspend and may delay processing. Please share this information with all staff that submit documentation through esMD.