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April 1, 2026

Temporary Interruption in myCGS and IVR Availability Due to Quarterly System Maintenance: April 2–5, 2026

From Thursday, April 2, to Sunday, April 5, 2026, the DME MAC claim and eligibility systems will undergo maintenance related to the April 2026 quarterly system release. During this maintenance, certain functions within the myCGS web portal and Interactive Voice Response (IVR) system will be unavailable.

The following chart details the system maintenance and supplier impact:

Date Event Supplier Impact

Thursday, April 2

CWF will experiencing a “gray day” in which availability may be intermittent.

In preparation for the maintenance period beginning on April 3, you may receive intermittent interruptions in portal functionality. If you receive an error, please try your request again later.

Friday, April 3

CWF will be unavailable.

SNF/Inpatient requests in myCGS will be unavailable. Customer Support will also be unable to access this information.

Cross-jurisdiction functions on the myCGS Same/Similar screen will not be available. You must be in the beneficiary’s correct jurisdiction to perform searches successfully.

Crossover information on the claim status detail pages will be unavailable.

Prior Authorization Smart Submission will be unavailable.

Saturday, April 4

All DME MAC claim, eligibility, and MBI lookup systems will be unavailable.

You will not be able to use myCGS for any eligibility, claim, or any other data functions.

All IVR functions related to claims, finance, and other system information will be unavailable.

Sunday, April 5

All DME MAC claim, eligibility, and MBI lookup systems will be unavailable.

You will not be able to use myCGS for any eligibility, claim, or any other data functions.

All IVR functions related to claims, finance, and other system information will be unavailable.

All systems are expected to be available again by 6 am CT, on Monday, April 6, 2026.

Not a myCGS user? Visit our myCGS page today to get started!

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