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CGS Administrators, LLC

IVR: 866.238.9650 Customer Service and myCGS: 866.270.4909

May 6, 2020

Temporary Interruption in Some myCGS and IVR Inquiries on May 8, 2020

On Friday, May 8, 2020, the Common Working Files will be unavailable due to scheduled maintenance. During this maintenance, certain beneficiary eligibility inquiries in the myCGS web portal and Interactive Voice Response (IVR) system will be unavailable, including all SNF/Inpatient requests, as well as oxygen rental counts in CMN Status (both myCGS and the IVR) and, in some rare instances, Prior Authorization and ADMC submissions (in myCGS). Customer Service Representatives will also be unable to access this information. All other myCGS and IVR functions will be available as normal.

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