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CGS Administrators, LLC

IVR: 866.238.9650 Customer Service and myCGS: 866.270.4909

April 2, 2020

Temporary Interruption in myCGS and IVR Availability Due to Quarterly System Maintenance: April 3–5, 2020

During the period of April 3–5, 2020, the DME MAC claim and eligibility systems will undergo maintenance related to the April quarterly system release. During this maintenance, certain functions within the myCGS web portal and Interactive Voice Response (IVR) system will be unavailable.

Please note that the COVID-19 Payment Telephone Hotline will NOT be impacted by the Quarterly System Maintenance. See below for additional information regarding the hotline.

The following chart details the system maintenance and supplier impact:

Date

Event

Supplier Impact

Friday, April 3

The Common Working Files (CWF) will be unavailable.

Certain beneficiary eligibility inquiries in myCGS and the IVR will be unavailable, including all SNF/Inpatient requests in both myCGS and the IVR. Customer Service Representatives will also be unable to access this information.

Saturday, April 4

All DME MAC claim, eligibility, and MBI lookup systems will be unavailable.

All myCGS and IVR functions related to claims, eligibility, finance, MBI lookup, and other system information will be unavailable.

Sunday, April 5

All DME MAC claim, eligibility, and MBI lookup systems will be unavailable.

All myCGS and IVR functions related to claims, eligibility, finance, MBI lookup, and other system information will be unavailable.

All systems are expected to be available again by 6:00 am Central Time, on Monday, April 6, 2020.

Not a myCGS user? Visit our myCGS page today to get started!

COVID-19 Payment Telephone Hotline

The telephone hotline 1.855.769.9920 has been created to address supplier accelerated payment questions as afforded by the COVID-19 response. The hotline is available Monday–Friday 7:00 am–4:00 pm Central Time. The telephone hotline will NOT be impacted by the Quarterly System Maintenance

NOTE: CGS will take accelerated payment inquires on Saturday, April 4th and Sunday, April 5th from 7:00am–5:00pm Central Time.

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