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CGS Administrators, LLC

IVR: 866.238.9650 Customer Service and myCGS: 866.270.4909

January 10, 2020

Take Advantage of the MBI Converter Tool Before Calling Customer Service or IVR!

Both Customer Service and the Interactive Voice Response (IVR) system ask suppliers to enter the patient’s name and MBI during the initial beneficiary validation process. Our MBI Converter Tool makes this simple by giving the correct codes you should enter for each specific MBI.

Keep in mind that entering this information beforehand allows the representative to have your information in front of them before your call even begins. This way, they can get your call and questions answered as quickly as possible. The MBI Converter Tool and IVR Beneficiary Name to Number Converter are located on the Tools & Calculators page of our website.

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