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CGS Administrators, LLC

IVR: 866.238.9650 Customer Service and myCGS: 866.270.4909

January 3, 2020

Temporary Interruption in myCGS and IVR Availability Due to Quarterly System Maintenance: January 3–5, 2020

During the period of January 3–5, 2020, the DME MAC claim and eligibility systems will undergo maintenance related to the January quarterly system release. During this maintenance, certain functions within the myCGS web portal and Interactive Voice Response (IVR) system will be unavailable.

The following chart details the system maintenance and supplier impact:

Date

Event

Supplier Impact

Friday, January 3

The Common Working Files (CWF) will be unavailable.

Certain beneficiary eligibility inquiries in myCGS and the IVR will be unavailable, including all SNF/Inpatient requests in both myCGS and the IVR. Customer Service Representatives will also be unable to access this information.

Saturday, January 4

All DME MAC claim, eligibility, and MBI lookup systems will be unavailable.

All myCGS and IVR functions related to claims, eligibility, finance, MBI lookup, and other system information will be unavailable.

Sunday, January 5

All DME MAC claim, eligibility, and MBI lookup systems will be unavailable.

All myCGS and IVR functions related to claims, eligibility, finance, MBI lookup, and other system information will be unavailable.

All systems are expected to be available again by 6:00 am Central Time, on Monday, January 6, 2020.

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