Jurisdiction C POE Advisory Group (POE AG) Meeting Minutes – September 25, 2025
Meeting Date and Time: September 25, 2025, 1:00 p.m. CT
Facilitator: Crystal Lewis, JC POE Sr. Analyst
CGS Representatives: Mandy Hall, Sheena Hodges, Jerry Holt, Katina Rogers
Advisory Group Members: Sharon Briggman, Brandon Dressen, Natalia Gonzalez, Thomas Harvill, Crissy Hill, Angela Hollie, Noel Neil, Julie Risner, Charles Robinson, Jen Willingham
Agenda:
- Welcome & Introductions
- News & Updates
- POE Educational Activities
- Website Updates & Feedback
- Feedback, Suggestions, & Open Discussion
- Meeting Adjourned
- Welcome & Introductions
Crystal welcomed the group to the meeting and reviewed the primary role of the POE AG. Crystal also announced the new Outreach Training Coordinator for POE, Liz.
- News & Updates
Crystal guided the group through the following new items and updates:
- Attention: Phishing Fax Requests
- CERT Awareness Month
- Severe Storms, Straight-Line Winds, and Flooding – Key Information for Texas
- Documentation Requirements for New Urological Supplies Codes
- Proposed Local Coverage Determinations (LCDs) Released for Comment – External Infusion Pumps and Knee Orthoses
Crystal advised that the comment period for these proposed LCDs closed September 6, 2025.
- Medicare Secondary Payer (MSP) Claims – Billing Reminders
- New Codes Added to CGS Connect®!
- Proposed Local Coverage Determinations (LCDs) Released for Comment – Nebulizers and Urological Supplies
- Widespread Pre-Pay Service Specific Medical Record Review Announcement – HCPCS Code A6023
- New! Oxygen FAQ #26: If the beneficiary's medical record reflects "suspected" obstructive sleep apnea (OSA), could they still qualify for nocturnal oxygen via an overnight pulse oximetry?
- Website & myCGS® Portal Updates
- myCGS 10.1 was released on July 24, 2025. This version includes the following updates:
- We renamed the User Management tab for Designated Approvers to User Permissions.
- We removed the Offsets option on the Finance menu. You can now find it on the Overpayment Recovery Search screen.
- myCGS 10.2 was released on August 28, 2025. This version includes a wide variety of enhancements and fixes listed on the News & Information tab in the portal.
- The Claim Status Detail Information screen now has a field to show the HCPCS code that applies to each line.
- The ADR Detail pop-up screen now includes a new View button, which allows users to view the documents CGS received for the ADR.
- myCGS 10.3 was released on September 18, 2025. This version includes several enhancements to the Overpayment Recovery features in myCGS®.
- The Claim Status Summary screen now has an Overpayment button. This button allows users to start an overpayment directly from this screen.
- The OPR Request Submission Form now shows the allowed amount and deductible amount applied to a claim in the Claim Information section.
- New layout for Tools & Calculators
- Crystal thanked the group for their feedback about the new layout of Online Education.
- myCGS 10.1 was released on July 24, 2025. This version includes the following updates:
- POE Educational Activities
- Workshops
- Virtual Workshop – October 21 (O&P), October 23 (DME)
- Nashville Workshop feedback
- Collaborative Events/Articles
- A/B/DME MAC Wheelchair Options & Accessories webinar – September 30
- Clinicians – Are You Ordering Wheelchair Options and Accessories for Your Patients?
- A/B/DME MAC Parenteral Nutrition – December 2
- Reopening and Redetermination Tips
- Workshops
- Feedback, Suggestions, & Open Discussion
- Crystal shared an update on past suggestions and asked for any other suggestions or feedback:
- We currently don't have plans to publish an article on acceptable electronic signatures.
- The group recommended adding a webinar about CGS Connect®.
- Crystal shared an update on past suggestions and asked for any other suggestions or feedback:
- Meeting Adjourned
Updated: 10.15.2025

