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Jurisdiction C POE Advisory Group (POE AG) Meeting Minutes – September 25, 2025

Meeting Date and Time: September 25, 2025, 1:00 p.m. CT

Facilitator: Crystal Lewis, JC POE Sr. Analyst

CGS Representatives: Mandy Hall, Sheena Hodges, Jerry Holt, Katina Rogers

Advisory Group Members: Sharon Briggman, Brandon Dressen, Natalia Gonzalez, Thomas Harvill, Crissy Hill, Angela Hollie, Noel Neil, Julie Risner, Charles Robinson, Jen Willingham

Agenda:

  1. Welcome & Introductions
  2. News & Updates
  3. POE Educational Activities
  4. Website Updates & Feedback
  5. Feedback, Suggestions, & Open Discussion
  6. Meeting Adjourned
  1. Welcome & Introductions

    Crystal welcomed the group to the meeting and reviewed the primary role of the POE AG. Crystal also announced the new Outreach Training Coordinator for POE, Liz.

  2. News & Updates

    Crystal guided the group through the following new items and updates:

    Crystal advised that the comment period for these proposed LCDs closed September 6, 2025.

  3. Website & myCGS® Portal Updates
    • myCGS 10.1 was released on July 24, 2025. This version includes the following updates:
      • We renamed the User Management tab for Designated Approvers to User Permissions.
      • We removed the Offsets option on the Finance menu. You can now find it on the Overpayment Recovery Search screen.
    • myCGS 10.2 was released on August 28, 2025. This version includes a wide variety of enhancements and fixes listed on the News & Information tab in the portal.
      • The Claim Status Detail Information screen now has a field to show the HCPCS code that applies to each line.
      • The ADR Detail pop-up screen now includes a new View button, which allows users to view the documents CGS received for the ADR.
    • myCGS 10.3 was released on September 18, 2025. This version includes several enhancements to the Overpayment Recovery features in myCGS®.
      • The Claim Status Summary screen now has an Overpayment button. This button allows users to start an overpayment directly from this screen.
      • The OPR Request Submission Form now shows the allowed amount and deductible amount applied to a claim in the Claim Information section.
    • New layout for Tools & Calculators
      • Crystal thanked the group for their feedback about the new layout of Online Education.
  4. POE Educational Activities
  5. Feedback, Suggestions, & Open Discussion
    • Crystal shared an update on past suggestions and asked for any other suggestions or feedback:
      • We currently don't have plans to publish an article on acceptable electronic signatures.
      • The group recommended adding a webinar about CGS Connect®.
  6. Meeting Adjourned

Updated: 10.15.2025

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