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October 3, 2024

Temporary Interruption in myCGS and IVR Availability Due to Quarterly System Maintenance: October 4–6, 2024

From Friday, October 4, to Sunday, October 6, 2024, the DME MAC claim and eligibility systems will undergo maintenance related to the October 2024 quarterly system release. During this maintenance, certain functions within the myCGS web portal and Interactive Voice Response (IVR) system will be unavailable.

The following chart details the system maintenance and supplier impact:

Date Event Supplier Impact
Friday, October 4 CWF will be unavailable. Certain beneficiary eligibility inquiries in myCGS and the IVR will be unavailable, including all SNF/Inpatient requests in both myCGS and the IVR. Customer Support will also be unable to access this information.

Additionally, cross-jurisdiction functions in myCGS will be affected as follows:
  • Attempts to submit a Prior Authorization Request in the incorrect jurisdiction (JB vs JC) will not recognize the beneficiary.
  • Same/Similar searches will only work if the beneficiary is located in the jurisdiction where you search (JB vs JC).
myCGS will be completely unavailable beginning at 5pm.
Saturday, October 5 All DME MAC claim, eligibility, and MBI lookup systems will be unavailable. You will not be able to use myCGS for any eligibility, claim, or any other data functions.

All IVR functions related to claims, eligibility, finance, MBI lookup, and other system information will be unavailable.
Sunday, October 6 All DME MAC claim, eligibility, and MBI lookup systems will be unavailable. You will not be able to use myCGS for any eligibility, claim, or any other data functions.

All IVR functions related to claims, eligibility, finance, MBI lookup, and other system information will be unavailable.

All systems are expected to be available again by 6 am CT, on Monday, October 7, 2024.

Not a myCGS user? Visit our myCGS page today to get started!

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