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Alerts |
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KEY: | ![]() myCGS is functioning normally. |
![]() There is an issue with one of the myCGS features. |
![]() myCGS is currently down. |
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Below is a list of known issues that users have experienced in myCGS. Please refer to this page for workarounds and resolutions to myCGS issues.
Date Reported |
Issue |
Details |
Workaround |
Status |
Date Resolved |
---|---|---|---|---|---|
04.13.23 |
The myCGS Prior Authorization Status Information page is currently not showing all available Prior Authorization statuses. |
A fix to this issue will be deployed at the end of this month, tentatively scheduled for 04.27.23. |
N/A |
Pending |
|
04.11.23 |
Hospice information unavailable |
Beneficiary Eligibility is currently not returning Hospice information |
Call the IVR (Jurisdiction B: 877.299.7900, Jurisdiction C: 866.238.9650) |
Resolved |
04.12.23 |
09.01.22 |
On the Same/Similar screen, the “range” HCPCS search option is currently unavailable—please use a different search method. Additionally in rare instances, same/similar history for some beneficiaries who have cross-referenced beneficiary IDs may not display correctly. |
Most of the previously reported issues with the Same/Similar screen in myCGS have been resolved; however, the HCPCS range search is currently disabled, and certain beneficiaries with cross-referenced ID history may show no data found on the Same/Similar screen. |
Instead of using a range search, you can search by product category, single HCPCS, or partial HCPCS. Using a partial HCPCS search can provide a similar result as a range search. If you encounter any other issues with Same/Similar in myCGS, please use the IVR. |
Resolved |
10.04.22 |
07.18.22 |
The Same/Similar screen in myCGS may be experiencing intermittent issues. Additionally, the "partial" HCPCS search option is currently unavailable—please use a different search method. |
We are currently investigating potential issues found on the Same/Similar screen and are working to resolve the issues as quickly as possible. |
If you encounter an issue, please use more specific search criteria (such as a smaller range, single jurisdiction, or specific sub-categories). You can also use the IVR to check same/similar. |
Resolved |
09.01.22 |