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December 20, 2021

Temporary Interruption in myCGS and IVR Availability Due to Quarterly System Maintenance: December 30–January 2

From Thursday, December 30, 2021, to Sunday, January 2, 2022, the DME MAC claim and eligibility systems will undergo maintenance related to the January quarterly system release. During this maintenance, certain functions within the myCGS web portal and Interactive Voice Response (IVR) system will be unavailable.

The following chart details the system maintenance and supplier impact:

Date Event Supplier Impact
Thursday, December 30 The Common Working Files (CWF) will be unavailable. Certain beneficiary eligibility inquiries in myCGS and the IVR will be unavailable, including all SNF/Inpatient requests in both myCGS and the IVR. Customer Support will also be unable to access this information.
Friday, December 31 CWF will be unavailable. Certain beneficiary eligibility inquiries in myCGS and the IVR will be unavailable, including all SNF/Inpatient requests in both myCGS and the IVR. Customer Support will also be unable to access this information.
Saturday, January 1 All DME MAC claim, eligibility, and MBI lookup systems will be unavailable. All myCGS and IVR functions related to claims, eligibility, finance, MBI lookup, and other system information will be unavailable.
Sunday, January 2 All DME MAC claim, eligibility, and MBI lookup systems will be unavailable. All myCGS and IVR functions related to claims, eligibility, finance, MBI lookup, and other system information will be unavailable.

All systems are expected to be available again by 6 am CT, on Monday, January 3, 2022.

Not a myCGS user? Visit our myCGS page today to get started!

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