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Jurisdiction B POE Advisory Group (POE AG) Meeting Minutes – November 19, 2025

Meeting Date and Time: November 19, 2025, 2:00 pm ET

Facilitator: Michael Hanna, JC POE Sr. Analyst

CGS Representatives: Kristin McGovern, John Riley, Maurdi Wilson, Tausha Duncan

Advisory Group Members: Tonia Burrell Pace, Missy Cross, Kindra Selberg, Jera Sitton, Mary Ellen Spradlin, Pamela Tilbury, Cassie Wright

Agenda:

  1. Welcome & Introductions
  2. News & Updates
  3. Website Updates & myCGS
  4. MCE Surveys
  5. POE Educational Activities
  6. Feedback & Suggestions
  7. Open Discussion
  8. Upcoming Meeting Date: February 25, 2026
  1. Welcome & Introductions
    Michael welcomed the group to the meeting and reviewed the primary role of the POE AG.
  2. News & Updates
    Michael reviewed these articles and publications and asked for comments:
  3. Website & myCGS DME Web Portal Updates & Feedback
    Michael reviewed the following updates to the myCGS portal:
    • myCGS 10.4 was released on October 28, 2025. This version includes the following updates:
      • News & Information tab now shows a notification to inform users when information has been updated since the last time they logged in. When you hover your cursor over the tab, any recently updated screen will appear in bold.
      • ADR Summary screen now has columns showing the TPE Round number and the beneficiary’s name.
      • You can now submit responses to ADR curable errors.
      • My Account menu now only displays options that are applicable to your user role.
      • ADR Detail screen now includes a View button that allows you to see any documentation you have submitted in response to the ADR.
      • ADR Detail screen now allows you to view “MRR Letters” after pressing the Review Results link.
      • ADR Select screen now includes an option that allows you to search by Case ID
  4. MCE Surveys: How to increase participation?
    A member said they encourage their staff to take MCE surveys.
  5. POE Educational Activities
    Michael led discussions on the following activities:
  6. Feedback & Suggestions/Open Discussion
  7. Upcoming meeting date: February 25, 2026
  8. Meeting Adjourned

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