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February 25, 2025

J15 Customer Service Closures – March 2025

CGS offices are closed on most Federal Holidays. In addition, Customer Service closes periodically for training and staff development to help our customer service representatives (CSRs) provide accurate responses to your questions and improve your customer experience.

The March 2025 Customer Service closure schedule is as follows:

Date Event Closure
Thursday, March 13 & 27 CSR Training Home Health & Hospice:
8 – 10 am CT

Part A & Part B:
9 – 11 am ET

The myCGS portal and Interactive Voice Response (IVR) system will be available.

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