February 25, 2025
J15 Customer Service Closures – March 2025
CGS offices are closed on most Federal Holidays. In addition, Customer Service closes periodically for training and staff development to help our customer service representatives (CSRs) provide accurate responses to your questions and improve your customer experience.
The March 2025 Customer Service closure schedule is as follows:
Date | Event | Closure |
---|---|---|
Thursday, March 13 & 27 | CSR Training | Home Health & Hospice: 8 – 10 am CT Part A & Part B: 9 – 11 am ET |
The myCGS portal and Interactive Voice Response (IVR) system will be available.