January 30, 2024
J15 PCC Closure Schedule – February 2024
CGS offices are closed on most Federal Holidays. In addition, the CGS J15 Provider Contact Center (PCC) closes periodically for training and staff development to help our customer service representatives (CSRs) provide accurate responses to your questions and improve your customer experience.
The February 2024 PCC closure schedule is as follows:
Date | Event | Closure |
---|---|---|
Monday, February 19 | CSR Training | Home Health & Hospice: 8 AM – 4:30 PM CT Part A & Part B: 8 AM – 5 PM ET |
As a reminder, continue to use the myCGS portal or Interactive Voice Response (IVR) to obtain patient eligibility, claim, deductible, and general information.