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December 19, 2023

J15 PCC Closure Schedule – January 2024

CGS offices are closed on most Federal Holidays. In addition, the CGS J15 Provider Contact Center (PCC) closes periodically for training and staff development to help our customer service representatives (CSRs) provide accurate responses to your questions and improve your customer experience.

The January 2024 PCC closure schedule is as follows:

Date Event Closure Schedule
Monday, January 1 New Year's Day Office Closed
Thursday, January 11 CSR Training Home Health & Hospice:
8 - 10 AM CT

Part A & Part B:
9 - 11 AM ET
Monday, January 15 Martin Luther King, Jr.'s Birthday Office Closed
Thursday, January 25 CSR Training Home Health & Hospice:
8 - 10 AM CT

Part A & Part B:
9 - 11 AM ET

As a reminder, continue to use the myCGS portal or Interactive Voice Response (IVR) to obtain patient eligibility, claim, deductible, and general information.

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