December 14, 2023
CWF "Dark Days” – December 15-17
Due to a system migration, the Common Working File (CWF) Host will observe Dark Days on Friday, December 15th through Sunday, December 17th.
What this means to you:
- Claims submitted during this period may process one day later than usual.
- You may access beneficiary eligibility information through the myCGS portal or Interactive Voice Response (IVR) system, but the information will not update during the dark day period.
Home Health and Hospice providers: You can still submit Notices of Admission (NOAs) and Notices of Election (NOEs) during this period. If you feel the dark day period caused a late NOA/NOE submission, you must provide the appropriate supporting documentation with the associated final claim.